Why is there an expectation of a refund in your mind? They are on a monthly payment plan which is a financial agreement to pay the full price of the AP over the course of a year instead of the full amount upfront. So just because they revoked access the user is still financially obligated to complete the payments because they still used the AP. The payment plan doesn't say if you only go once you only have to pay the price of a one day ticket, you still pay the entire cost of the AP no matter how many times you use it. So there should be no expectation of a refund.They've done more than that, they've revoked their access but didn't refund. In a lot of cases that's perfectly fine. This one though, I'm not so sure.