News Disney Park Pass System announced for Walt Disney World theme park reservations

[DCBaker]

July 13th at AK also looks to be filled for resort guests.

 

[NelleBelle]

Yes there is an option to purchase tickets-one park a day, hopper, sports & waterparks, and all of the additional options together.

Hmm--must have experienced the Disney IT "glitch" as it would only show the ability to add "transportation" (like I need that if I'm staying at FW and have my own rig) and all other options like tickets, memory maker, airfare, etc were blank. I'll try again later...thanks!

 

[Amused to Death]

July 13th at AK also looks to be filled for resort guests.

View attachment 479006

I've got a Platinum Plus AP. I didn't take a look at Animal Kingdom, but I looked at Magic Kingdom this morning... filled up for the entire month of July. So... what's my pass for? I tried calling today, to get a refund, but all I got was a busy signal every time. So magical!

 

[tecowdw]

I've got a Platinum Plus AP. I didn't take a look at Animal Kingdom, but I looked at Magic Kingdom this morning... filled up for the entire month of July. So... what's my pass for? I tried calling today, to get a refund, but all I got was a busy signal every time. So magical!

Bear in mind it is expected that they have a different allotment for Annual Passholders for Friday's booking window - which is currently not showing up. However, even for resort guests right now there is availability for MK still every single day. Hollywood Studios is the most filled one - and only up to July 18 - and three days for AK are full that first week.

We passholders are not out of luck yet.

 

[Hcalvert]

Hmm--must have experienced the Disney IT "glitch" as it would only show the ability to add "transportation" (like I need that if I'm staying at FW and have my own rig) and all other options like tickets, memory maker, airfare, etc were blank. I'll try again later...thanks!

I just looked and I was able to choose a camper site at FW and then it took me directly into choosing tickets.

 

[mickeymiss]

July 13th at AK also looks to be filled for resort guests.

View attachment 479006

I assume MK has the highest capacity?

 

[arich35]

Is June 28th the day people can start buying tickets and annual passes again?
We are planning to stay off resort in April, trying to figure what we need to do

 

[Magic Feather]

I assume MK has the highest capacity?

I think it is a combo of MK’s gargantuan capacity, and the fact that most people are choosing MK for July 11 out of symbolic reasons, leading most to go for AK in the following days.

 

[NelleBelle]

I just looked and I was able to choose a camper site at FW and then it took me directly into choosing tickets.

I stupidly had accidentally booked too many days and didn’t realize it until I started over and looked at what dates I put in...then it was a piece of cake! Sorry Disney IT, this time it was user error!!

 

[Seanual757]

27 hours in 3 days on the phone still cannot get my annual pass issues resolved. We have 6 Platinum Plus passes I spoke to the VIP Pass number on 5/28 spoke to a wonderful cast member spent approx. 35-40 minutes with her getting out annual passes extended she completed the required paperwork and submitted it to be extended. I have 5 stays (2 in July, 1 in September, 1 in October, and 1 in November) we are afraid because we have not gotten our extensions by the time they get around to our other 4 passes the days we are staying on property will be all taken.


Fast forward to then announcing the new reservation system coming and reservations can be made starting on 6/22 for resort guests sweet we are resort guests and AP’s. At the same time our passes disappeared from MDE I called the VIP AP number again on 6/19 they said check back tomorrow and see if they re-appear, I call on 6/20 two of our 6 passes appeared with extensions the CM suggested I call back on Sunday if they did not appear. I waited until 5pm on Sunday as the remaining 4 passes have not appeared, I called at 5pm disconnected twice and transferred twice at 11:01pm the recording changed to we are currently closed please call back during normal business hours.

I call back Monday 7am spoke to a great CM he said I needed to get with the monthly payment AP number so I call at 8am on hold for 5 hours, finally got a CM she put me on hold to review our account and I was disconnected. I call back on hold and finally got a CM at 10:33pm (my call started at 1:44pm) the CM said we do not see a request to extend your passes (yet as of Friday each CM can see the request and it was done on 5/28, and 2 of the 6 were extended on Saturday) so they put in the request again at this point we are beyond frustrated as we were told the request could take 1 day to 60 days if not longer to be put in. I said are you serious up to 60+ days so you mean to tell me we will lose any chance of booking for our resort stays plus we will miss 2 months’ worth of extensions. At that point I asked for a supervisor I was told they would transfer me to the supervisors VM they did or try and it disconnected.

Tuesday I call busy all day long over 220 call attempts I finally get put into the holding pattern at 5:35pm I spoke to a wonderful CM (same CM I spoke to Monday morning) he did everything in his power to help me I had his supervisor try and get in touch with the monthly payment plan team to no avail he said call them right at 8am and request a supervisor and see if they will expedite our request.

Bottom line the front line CM’s are great they are just doing what they can, this is such a fiascio Disney’s management has really botched this process. They should have made sure every single AP pass was extended before they even went live on the registration system, at the very least cross reference who is staying on site in July-December and cross reference those guests with the AP holder list and make sure those guests are extended, then work on the APH list to PH’s who are not staying on site.

Update spoke the monthly payment team I was told they are showing in the system my passes would be updated yesterday ok cool I still left a message for a supervisor to call me back.

No call back from the supervisor and guess what no update and today is the last day resort guests get to make reservations before AP's tomorrow.

I will be back on the horn at 9am to say I already see one of the says we are staying in July the parks have reached capacity

I do not understand how hard it is to get this done notes in the system, 2 of 6 passes already extended Hello......

 

[Kman101]

I'm finally on hold. Literally no coffee in me yet but on hold. If I could remove cancelled rooms and take people off the friends and family list they probably wouldn't need to even help me ... wish they made certain things a little easier ...

if you get the busy signal, just try back and try back and try back. Considering I have about two or three problems, hopefully I have the right number lol

 

[DisneyCane]

Even though I can't reserve yet anyway, I can't find park pass in the app. Where is it located?

 

[Kman101]

Even though I can't reserve yet anyway, I can't find park pass in the app. Where is it located?

It's not in the app. You have to go on the website and go to MDE that way and scroll down to Disney Park Pass System.

Wish they would add it to the APP

 

[mickeymiss]

It’s amazing the difference between using that ticket system after the glitches were sorted out. So easy lol. We were able to add two ticket days on Monday but it never populated in our account so we had to call for the 700th time. They set it up in seconds and we are good to go.
Shout out to the call center heroes. None of the issues are their fault and they are still so exceptionally nice. I couldn’t do that job. I quit my only inbound call center job. It’s too tempting during a difficult call to stand up and walk home.

 

[larryz]

I guess we now know where all the profit from those desert parties didn't go.

Yep. Like sand from the Sahara, so goes the profits into executive pockets.

 

[floydbeatle]

I posted it another thread, but it made my life much easier to use an auto-dialer app on my mobile. If you only need it a couple of times it is usually free. Just insert phone number and let technology be your friend. Just not Disney Technology

 

[Kman101]

I posted it another thread, but it made my life much easier to use an auto-dialer app on my mobile. If you only need it a couple of times it is usually free. Just insert phone number and let technology be your friend. Just not Disney Technology

Oh. Good idea!! lol. My own re-dial attempts worked thankfully but I'm fearful they hang up on me. Currently waiting an hour and 20 minutes. The music is nice though.

 

[floydbeatle]

Oh. Good idea!! lol. My own re-dial attempts worked thankfully but I'm fearful they hang up on me. Currently waiting an hour and 20 minutes. The music is nice though.

I enjoyed the music as well. The only problem is when you are on hold for sooooo long the music loop ends and you are left with silence, and you need to ask yourself did they hang up? Then you look at the counter on your phone, and realize it is still going, and then you ask yourself do I hang up or not?

 

[Kman101]

I enjoyed the music as well. The only problem is when you are on hold for sooooo long the music loop ends and you are left with silence, and you need to ask yourself did they hang up? Then you look at the counter on your phone, and realize it is still going, and then you ask yourself do I hang up or not?

LOL yeah. I'm waiting for that point.

 

[tissandtully]

LOL yeah. I'm waiting for that point.

Good luck, was on hold for 2 1/2 hours last night for ticketing, only to be sent to a general operator who couldn't do anything for me. His only suggestion was to call the Ticketing number which is what I called! It seems like the phone bank times out after a certain amount of time and sends you to general operator, which is down right preposterous.