CaptainAmerica
Premium Member
Terrible example.It’s not as though they say “well, at $11 we were gonna order 18 self service kiosks out of 20 at pecos...but since it’s $15, we’re getting 22...”
That number was ALWAYS gonna be 22...it’s not done on half measures. It’s maximum automation with minimum staffing where feasible.
Yes, self service kiosks at Pecos Bill's have proven to be a worthwhile investment because they replace enough labor hours to justify their cost. So that PARTICULAR automation project was going to be done no matter what happens to wages. But not every automation project drives the same level of efficiency. Every quick service restaurant has its own flow rates and prep times and loads of other variables that drive how much labor a machine is capable of replacing. Maybe guests move slower or require more custom orders at Flame Tree BBQ so you can't have as high a ratio of kiosks to workers. At Pecos Bill's, you might be able to eliminate two workers for every three machines you install, but at Flame Tree it might only be one. Maybe that wasn't worth the investment before but it will be now (again, all hypothetical). Automating resort check-in will have its own set of calculations, as will automating ride operation and every other job you can think of.
Disney has a very long list of automation projects lined up in terms of their expected return. They're making their way down that list in order. That's not new. But there's a line on that list at some point that says "these projects below this line aren't worth it." Labor inflation shifts that line to include more projects that will be approved.
Also, people are calling this a minor increase. What's the starting rate today? $10? $12? If so, we're talking about a 25% to 50% increase in labor costs. That's enormous.