That may be the case but on social media there is no clear distinction.
That's why you should never read too much into these kinds of things.
Some of the people that worked on this and tried their best are no doubt reading those comments.
It's good to look at reviews... The harsher the reviews are, usually the worse the show is... It's business, not feelings. If you're good at what you do, you take your criticisms, learn from them, and move on. In the entertainment industry, your most powerful input is from the general public, because that is who you're entertaining. If you don't impress them, then your show just sucks. Simple as that.
Again, I think the show is a cute, fun idea for that space.
A cute and fun idea doesn't mean that it was successful or carefully thought out. Hopefully they learned something from this experience.... The sad part is they should have learned what they did
before the show debuted with issues. Much like Harmonius.
Would I rather have a 100 million dollar production of a different amazing show? Sure.
Not necessary. In fact, ridiculous, even. Everyone knows money doesn't make a show better. Money just adds spectacle. There are 7 elements of theatre/entertainment... If you choose to only focus on spectacle, then you're doing it wrong. (Which is why Disney has been failing recently)
You can make a good show with hardly no budget. Great Moments in History comes to mind... Voices of Liberty... Citizens of Hollywood... For this space, a World of Color style show would be best fit for an ampitheater in front of water. There's not much else they can do successfully.
Disney's new entertainment crew for nighttime spectaculars and generic entertainment has been sucking monkey balls with all the new stuff and budget cuts. Those people that have worked "so hard" should probably be replaced by now. Other people have done much better jobs at creating entertainment with far less.
Business is business. If someone else is better at the job, go get them. Feelings only come in to play at your local school's production of "Aladdin" where the least talented kid plays Jasmine because she's the principal's daughter... THAT's where a pat on the back and a "good for them" comes into play. Not a multi-billion dollar company. lol