Does not sound like someone who is open to opposing views
saying the brand is not damaged is not an opposing view. It is a denial of fact.
Everything that comes out of a company either enhances or diminishes the brand. The entire year had a string of failures that has shown damaged brand and further hurt it. The company admits to a damaged brand and there are industry respected reports that show the brand trust is down.
Yes, if you deny this after that, you are not exactly reasonable, and if you call others who point this out and refer to them as trolls, you are delusional.