Disney alienates 90% of their guests......What is going on?

JusticeDisney

Well-Known Member
*sigh* Again, you are getting what you paid for...at your resort.
Well, you see, that’s the beautiful thing about Walt Disney World specifically and capitalism in general. You don’t get to qualify or restrict what benefits they do or do not offer. If they want to extend benefits and perks beyond the actual resort itself, they are free to do that. And if you don’t like it or don’t want to pay the extra premium for those extra benefits or perks, you are free to not pay. In the meantime, I will happily be paying for it every single time.
 

Ayla

Well-Known Member
Well, you see, that’s the beautiful thing about Walt Disney World specifically and capitalism in general. You don’t get to qualify or restrict what benefits they do or do not offer. If they want to extend benefits and perks beyond the actual resort itself, they are free to do that. And if you don’t like it or don’t want to pay the extra premium for those extra benefits or perks, you are free to not pay. In the meantime, I will happily be paying for it every single time.
I suggest you read the thread before you comment. 😂
 

JusticeDisney

Well-Known Member
You know I'm talking about your resort hotel, not WDW as a whole. So, no, we are not in agreement. You get more at your hotel because you paid more. That does not/should not extend to the parks.
Ohhhhhhhh, it should not extend past the hotel because YOU say so! Gotcha! Hahahahahaha! Here’s a newsflash for you, companies are free to offer any benefits in any way that they see fit. It’s called capitalism. You might want to introduce yourself to the concept if you plan on spending any time here in the United States.
 

DisneyMusician2

Well-Known Member
You know I'm talking about your resort hotel, not WDW as a whole. So, no, we are not in agreement. You get more at your hotel because you paid more. That does not/should not extend to the parks.
Again completely disagree. Your hotel is part of the resort and those people who can afford to do so should expect a higher level. This holds true at the majority of resort destinations around the world and I see no reason it shouldn't extend to Disney as well.

This was true of Club Level guests and VIP Tour guests for years, the concierge was able to make things happen when there was seemingly no availability and the ability to have more FP+ reservations and opportunities. And I think I had pointed out earlier in the thread that this extends all the way back to being able to ride more if you could afford more ticket books. The idea isn't new, just updated to 2021.
 

ELG13

Well-Known Member
Yep! I've mentioned $10K as what our Disney vacation for 4 at a value resort costs, but that's a ballpark figure/average. Once we arrive, we never leave property for anything. So other than breakfast (which we typically eat in the room just to save time, but we do eat 1 or 2 breakfasts at the resort while we're there), every meal is purchased in the parks or at a resort. And we purchase all of our snacks and drinks throughout the day in the parks. And we don't ration snacks and drinks at all!! :D We also usually do at least one "paid" event/experience each trip as well -- like an Epcot fireworks cruise. We're covering the salary of a few CMs while we're there. :D
We need to get up and go vacation together! You guys sound like us. It's hard to find people that are like that in the sense that "we are here, we aren't going anywhere else". My husband's thing is that once the car is parked after we've picked up our golf cart, he's not getting back in the car. That's changed a little this last trip simply due to transportation changes since covid but normally, we don't even know where our keys are for 8 days lol. We don't skimp on snacks or souvenirs (although calling them a souvenir when we go as often as we so feels misleading). The kids usually get a toy or something at every park. I love a good coffee mug or 3. Maybe a cute shirt. And those dang mickey ears that we inevitably will buy and only wear for 10 minutes 😂 We always spend way too much money on groceries only to eat out just about every meal. We order adult beverages with every dinner out and at the pool. My husband eats steak probably every time we go to dinner. We have no problem spending $10 on a pack of bandaids from the trading post even though a 20 minute drive would get us the same for $3. I guess what I'm saying is when we go....we GO. We don't look at prices because we've been enough to know it's expensive and marked way up. We also enjoy the paid events to maximize the experience. We are a firmly middle class family. But we work hard to enjoy our vacation. We have friends that make triple what we do but they never take their kids on vacation. They work and go home and that's it. And for me....that's just not the life I want. So I spend all my hard earned money at disney and enjoy every single second of it!!!
 

eliza61nyc

Well-Known Member
Off property options are even greater with Airbnb options. Watch....2 years from now there will be a DVC convertion at many Values and Moderates. "We just haven't seen the same demand for these properties but so many want to get into DVC and this gives them a more affordable buy in. Only $120 a point to stay at our new All Star DVC studios!"
absolutely could happen, I never say never. I'll just end with what I always say, I've been here for 10 years and for 10 years we've been singing the "disney is going to have it's comeuppance soon". I have more faith in the ordinary consumer than most folks, if Disney reaches the breaking point where they begin to lose a number of guest the market will reflect that.

We purchased our dvc for one reason only and that was to be able to stay where we wanted at a lower overall cost, we understood it was basically prepaying for our stays. we did not purchases it for any "perk". for us Airbnb never factors into the decision. We don't stay off site and we stay at the deluxes, if we cannot go on vacation how we would like to travel we simply stay home until we can. As a previous poster mentioned, off site options never come into play with many visitors for the one fact that it's offsite. The resort could give me a room for free and I wouldn't be there. it's off site.
 

Club Cooloholic

Well-Known Member
This thread is funny. We are all getting less than what we got before. I stay at DVC properties, but it's still not as good as when the magic kingdom would be open till 1AM with magic hours. And that was just 10 years ago.

One final thought, I imagine Disney will have certain times of the year where they will do promos to encourage bookings at the Values and Mods by extending them the same benefits as the Luxes. Might even happen a lot and certainly cheaper to offer than a free dining plan.
 

ELG13

Well-Known Member
absolutely could happen, I never say never. I'll just end with what I always say, I've been here for 10 years and for 10 years we've been singing the "disney is going to have it's comeuppance soon". I have more faith in the ordinary consumer than most folks, if Disney reaches the breaking point where they begin to lose a number of guest the market will reflect that.

We purchased our dvc for one reason only and that was to be able to stay where we wanted at a lower overall cost, we understood it was basically prepaying for our stays. we did not purchases it for any "perk". for us Airbnb never factors into the decision. We don't stay off site and we stay at the deluxes, if we cannot go on vacation how we would like to travel we simply stay home until we can. As a previous poster mentioned, off site options never come into play with many visitors for the one fact that it's offsite. The resort could give me a room for free and I wouldn't be there. it's off site.
Your dvc rationale is the same with our AP. Yes, we are prepaying for our trip essentially, although we do save money once we hit that break even point (which happens with our once a year 8 day trip)but that usually puts us going a time or two more than we normally would so again, not really "saving" anything. We didnt get them for perks, but the perks are nice. We vacation how we want to and don't go until we can. Off site is not an option. I've tried to consider it and I've stated before that after resort fees for EVERYTHING or cleaning fees and security deposits for AIRBNBs, we like booking out trip, paying it off when we want (or all at once) and being done with it. There's nothing to coordinate outside of the typical disney stuff.
 

allgiggles

Well-Known Member
We need to get up and go vacation together! You guys sound like us. It's hard to find people that are like that in the sense that "we are here, we aren't going anywhere else". My husband's thing is that once the car is parked after we've picked up our golf cart, he's not getting back in the car. That's changed a little this last trip simply due to transportation changes since covid but normally, we don't even know where our keys are for 8 days lol. We don't skimp on snacks or souvenirs (although calling them a souvenir when we go as often as we so feels misleading). The kids usually get a toy or something at every park. I love a good coffee mug or 3. Maybe a cute shirt. And those dang mickey ears that we inevitably will buy and only wear for 10 minutes 😂 We always spend way too much money on groceries only to eat out just about every meal. We order adult beverages with every dinner out and at the pool. My husband eats steak probably every time we go to dinner. We have no problem spending $10 on a pack of bandaids from the trading post even though a 20 minute drive would get us the same for $3. I guess what I'm saying is when we go....we GO. We don't look at prices because we've been enough to know it's expensive and marked way up. We also enjoy the paid events to maximize the experience. We are a firmly middle class family. But we work hard to enjoy our vacation. We have friends that make triple what we do but they never take their kids on vacation. They work and go home and that's it. And for me....that's just not the life I want. So I spend all my hard earned money at disney and enjoy every single second of it!!!

It does sound like we vacation the same way. When Disney first started charging for parking, my comment was, "They should give us a "no parking fee" option if we park our car in a remote lot and hand them the keys because we're not going to use the car anyway." And I have a shelf full of Dooney & Bourke bags/purses because my husband thinks I should get one on every trip and who am I to argue??? :D We also choose to spend our money at Disney and enjoy every minute of it.
 

ELG13

Well-Known Member
It does sound like we vacation the same way. When Disney first started charging for parking, my comment was, "They should give us a "no parking fee" option if we park our car in a remote lot and hand them the keys because we're not going to use the car anyway." And I have a shelf full of Dooney & Bourke bags/purses because my husband thinks I should get one on every trip and who am I to argue??? :D We also choose to spend our money at Disney and enjoy every minute of it.
I hate paying for parking at our cabin. And I have a ton of loungefly bags. They are very practical bright now since I have 3 kids I need to pack for in the parks but dang it...they are cute so it's hard to say no to just one more bag 😁
 

Hcalvert

Well-Known Member
Disney has implemented pricing based on resort categories for some things. For example, the free dining offer. Only the Deluxes and Villas get the standard dining plan for free. Values and mods only get the quick service plan for free, but are offered a chance to pay extra to upgrade their dining plan. I wonder if some would not be as upset about these evening EMH if Disney offered a chance to upgrade for an additional price (which they kind of do now for DAH for everyone). I am thinking that there would be complaining about that since it will be argued that now some have to pay for something that was once free.
 

Smiley/OCD

Well-Known Member
It is relative, but consider the family, already paying a higher price for the resort, rents a vehicle, possibly
the same vehicle as the person staying at the All Star. Why charge more?
Well, not to beat a dead horse, but if you are staying at a deluxe and getting extra benefits i.e. EMH at night (which many on here seem to think they're entitled to), then you should pay more...in fact, EVERYTHING should be more than guests staying at a value or mod...if I want to get petty about it, the QS, and even sundries at those resorts should be more too. You can't have the proverbial cake and eat it too without paying for it. Look, I'm NOT dead set against extra "perks" for the deluxe guests...being married almost 30 years, compromise is a word in my vocabulary...keep everything the way it is for value and moderate resort guests, and ADD more EMH for the deluxe guests...it's a win win for all involved, and at the very least, no one will lose anything.
 

Wendy Pleakley

Well-Known Member
This thread is funny. We are all getting less than what we got before. I stay at DVC properties, but it's still not as good as when the magic kingdom would be open till 1AM with magic hours. And that was just 10 years ago.

One final thought, I imagine Disney will have certain times of the year where they will do promos to encourage bookings at the Values and Mods by extending them the same benefits as the Luxes. Might even happen a lot and certainly cheaper to offer than a free dining plan.

Yep, it's not so much that deluxe resorts get more, it's that people who regularly stay at a mere moderate resort will get less than they used to. I loved those nights where MK was open past midnight. It seems you can't even get that today with an After Hours ticket. When the hours were longer I felt like I could vacation on my own terms more, i.e. sleep in and stay up late if I wanted. Now it feels more that one has to get up early in order to get their money's worth for their day.

I don't love these changes, but I acknowledge that things do need to change sometimes. Evening Magic Hours did need to change. Funneling the majority of gusts to one park each evening just resulted in wait times longer than during the day in some cases, and EMH was often something to avoid rather than attend.

The new early entry benefit has been criticized for being only 30 minutes, but it ultimately lets resort guests get in one major attraction before the park opens, with the flexibility of going to any park, and not having that decision "forced" by only having it at one park. In the past, I've witnessed hundreds of people waiting for a bus to the one early entry park, with the opening time already past. They'd be lucky to get there by regular opening time at that point. I never thought it was worth the stress and hassle. I'm cautiously optimistic about this change.

No one seems to care as much about the deluxe benefits at Universal resorts. Express Pass all day is better than anything Disney offers. There will be an adjustment, but in time people will accept the changes at Disney as the new normal.

I do think Disney should be cautious about giving guests a net negative. My recent trips have been with moderate resorts. If I lose EMH, that's one less reason to stay on property. It's one thing to give deluxe guests more, if they got 4 Fastpasses to my 3 it wouldn't impact or bother me significantly. But here they've taken something away and given nothing in return. It's an overall decline.

My last trip was a split stay with Universal, something I do more and more because the value for money there is just higher. Not that my impact matters, as Disney is busy as ever. I'm critical of some of their changes, but at the end of the day plenty of people are fine with them, so I can understand why they do what they do, even when I dislike it.
 

stratman50th

Well-Known Member
Always entertaining reading through these threads. I wouldn't try and convince anyone either way because everyone has their valid reasons for doing their thing.
Staying off site is always cheaper to us and the accommodations are always nicer. Maybe that's because we like our own home best and it's only 30 minutes away. If we weren't so close, we would still no longer stay on property for many reasons. That being said, we have our own motorhome and really enjoyed Fort Wilderness. Since we no longer go to the parks, for us the value to cost is no longer there, we found that the Fort has it's own charm and there was really no need for the parks (For us). I went to the parks for the purposes of nostalgia, but once that was gone I no longer got that dopamine hit that the Disney bubble provides.
We liked some of the restaurants in the resorts ('Ohana being one) and resort hopping. After our last stay in October we found that we wouldn't be going back to the Fort either with all the reduced offerings. It's pretty expensive for a campground. I have paid more in other places without complaint, but there was also more to do in the surrounding areas.
Best wishes to all who will go regardless of cost, and those like us who have finally had enough. There will always be someone to take our place.
 

tdudunake

New Member
I guess I must have missed something.... I have stayed at Port Orleans, the Coronado and twice at the Polynesian. I did NOT receive ANY extra perks staying at the Poly that I did not receive at the other resorts!
 

JusticeDisney

Well-Known Member
I guess I must have missed something.... I have stayed at Port Orleans, the Coronado and twice at the Polynesian. I did NOT receive ANY extra perks staying at the Poly that I did not receive at the other resorts!
That’s gonna change this October. Deluxe resort and villa guests are going to get extra time in parks that other guests, including those staying on property at moderate and value resorts, will not get.
 

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