To Whom It May Concern:
I have a serious complaint to lodge against one of your stores and some of the employees within that store.
On the morning of 2 August, my wife and I were in this particular Target store to do some shopping. The total bill for the day ended up being over $160, not a lot but enough to make someone think that I visit this Target store at least once every two weeks.
Anyway, on this particular day I picked up a few items for myself that also included two video games; “Wario Ware, Inc.” for the GameBoy Advance and “My Street” for the Playstation 2... also purchased was a Holmes 16" Remote Control Stand Fan. Those three items added up to over half the bill.
And now for the beginning of the complaint...
1) The fan pictured on the box showed a remote that had four... count them, four buttons on it to control various things. I open the box to assemble the fan to see one button on the remote... on and off. That was it. I just paid $40 for a fan that has a useless remote control. Allowing your vendors to supply false information on their packaging is absolutely wrong... and criminal.
Ref: UPC 048894554452
2) As I had mentioned, I also had picked up the video game title "My Street" for the Playstation 2. As an avid gamer when I felt the wrapping, I knew this was not the typical video game wrap... it was more like a heated Seranwrap. But the official security label was across the top. So I thought no harm, no foul. Wrong.
I got the game home and upon opening the case I noticed the bottom had like a scotch tape sealing the bottom of the case. I peeled off the tape and discovered that the game I had just purchased was not even in the case... but rather it was an AOL cd in its place.
So in my frustration (as this is the 2nd time I have purchased a game from this store to discover something wrong with it in the past few months), I promptly grabbed everything and headed back to the Target store. As the female employee working the Return desk opened the case she immediately called upon her supervisor for the day to describe what she had found. And after standing around for about ten minutes, I was confronted by one of the managers on duty for that day and told that this was not a Target problem but a manufacturer's defect. But I could pick any other game on the floor and exchange it... and in the tone he told this to me was extremely condescending as if accusing me of trying to steal this game and make a profit from Target on it. I told him that I wanted only this game and that I felt it inappropriate to make me traipse across the entire store to be told by yet another rude employee working the Electronics section (Terry her name was if I recall), who gave me more attitude that was undeserved, that there were no more of that title in stock.
Is it not possible for someone to use a terminal ANYWHERE in the store to determine if something is in stock or not? And not make someone who has already been inconvenienced do all the work here?
So upon my return to the Return Desk, I informed the manager on duty that the game was not in stock and this was the game I wanted. They offered to call another store, I informed them that it was not my job to go all over to replace a game that was not a manufacturer's defect... but rather someone trying to cover up a shoplifting experience by pawning it off on some unsuspecting person (this time it was me). And they refused to refund my money. I am now stuck with an empty video game case that cost me $30... and quite ed about it too.
So now... I am writing to inform you that I want action... and if not you then it will be me via a lawsuit. Against Target and against those employees who treated me like I was beneath them... treated me like I was lucky to be a customer of Target... treated me like I was some kind of scam artist trying to pull a fast one.
I refuse to be treated in such a fashion... and unless I hear that some sort of action is being taken you can expect to never have my business nor the business of anyone that I have any sort of contact with in the future.
And for anyone still caring at this point in time in this letter, the Target store in question is the store in Garden Grove, CA on the corner of Chapman & Harbor.
Ref: Receipt ID# 2-3214-0192-0113-2573-4 for the video game issue.
Ref: Receipt ID# 2-3214-0192-0079-5974-4 for the floor fan issue.
Not to mention it is right across the street from me! I almost never shop in k mart either, not because of bad service, but rather they never have what I want there so I go a few more feet down the street to wal mart, where I know they will have what I want! 
