How is that the problem? I for one am very, very thankful Disney has to answer to their shareholders. The way Disney makes money for those shareholders IS by nourturing their guests. Happy guests=$$$. $$$=Happy shareholders. If guests were unhappy with the service they recieved from Disney, then guests would stop going to Disney. Aside from Disney Dweebs like us, I've yet to come across a person who's had a major complaint about service at WDW or DLR (aside from prices, but obviously guests are willing to pay, so it can't be that big of a problem...). In fact, I would be willing to bet it very seldom happens. In other words, Disney treats their guests very well, in fact, better than any other company I can think of off the top of my head. As for their employees, having never worked for Disney I really can't comment on that, but I would assume Disney treats their employees very similar to any other major service business out there.