The hell is wrong with you, central Fla?????? I've worked in hospitality since 2001, and up here, we too follow the "Customer Is Always Right" principle...to a level of sanity. If I legitimately make a misstep, of course I should expect to face the consequences. But our managers have our backs as well, and they KNOW some guest complaints are simply a cry for freebies, or sometimes just for the sake of stirring trouble. Very seldom of course, but you do get those types of people. A company is a team, and managers should treat it as such.
If Orlando is so trigger-happy in blaming the workers first, what is keeping someone with a grudge from going into (insert business name here), and making up a lie about (insert worker's name here), all just because they wanted him/her fired outta sheer spite & hatred? Is THAT worker going to lose his/her job all because an ex-spouse wanted revenge, or some whacko simply didn't like his/her face? There has to be a better system for both sides involved.
And what angers me more is I keep reading frequently the "management would not listen to my side of the story..." from O-town workers. It's sounding like a plague down there of Guests Can Do Whataver, Whenever, and the workers will take the fall regardless. Not saying the workers are always innocent...but neither are the guests always right.
