And do you feel that this is great customer service?. To cancel a reservation 1 week before the family was to arrive and not even send an email. We are paying for this poor customer service? Plus I am not sure that what DVCM is doing is legal. According to Florida.gov timeshares are excluded from the closure rule. And according to DVCM's contract with us they are to open as soon as possible. They are excluding DVC owners from using their own property. The longer they keep this up, the more problems we as owners will face in the future.
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Coronavirus and Walt Disney World general discussion
- Thread starter Parker in NYC
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- coronavirus covid covid-19
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HongKongFooy
Well-Known Member
I kind of ticked,
This CV has ruined the word "droplets". It used to have a more positive connotation.
This CV has ruined the word "droplets". It used to have a more positive connotation.
It's never had a good meaning in the medical field.
twall0415
Well-Known Member
I never said anything about it being positive or negative. I was just sharing some information I thought would be useful. I've seen a good number of people saying that their DVC reservations were still showing when regular resort reservations were canceled.
Personally, I didn't take it as poor member services. They have routinely sent me multiple updates and also an email when they announced the rolling cancellations going forward. I can definitely see how others can feel upset and that is a perfectly acceptable feeling to have. I do thing everything they are doing is legal. I think they are acting within their rights to keep the resorts closed as a result of safety. I can agree that this will cause a number of issues with inventory and availability moving forward. I don't think this is a solution that can be addressed until resorts begin opening back up and the full scope of the issues are seen.
Thanks for sharing that information. When you quoted my post I misunderstood and thought you were using DVC's message as a rational for them not sending cancellation emails.
pdude81
Well-Known Member
Dvc has said they are closed indefinitely and we all know our reservations are in jeopardy until am opening date is known. They let us (owners) know (via email) that we have the option to leave upcoming trips on the books and let them handle the cancellation and return of points to the appropriate use year, including unborrowing. That way you could roll the dice on reopening with little risk.The uncertainty sucks, but I think the policy is fair.
I had reservations for late June past July 4th and decided to cancel and rebook myself rather than roll the dice.
I had reservations for late June past July 4th and decided to cancel and rebook myself rather than roll the dice.
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Patcheslee
Well-Known Member
Unless they plan to modify the stations and have extra workers to get the drinks. Sunscreen they could almost get away with giving each guest an individual tube at the entrance but that cost more. Most theme parks here have self serve drink plans, so it won't be just them possibly impacted.
Seanual757
Well-Known Member
The FL Governor will announce today that Florida is ready for Phase 2 that could happen as soon as tomorrow (we enter PH2 or Monday). Phase 2 will green light the theme parks to open, Universal already submitted it's plans on how to operate, Disney got the union stuff out of the way. I fully expect Universal will open in June and Disney will have to follow.
JoeCamel
Well-Known Member
In some form or another.
DisneyDebRob
Well-Known Member
Am I mistaken in thinking the theme parks were more of a phase 3?
Seanual757
Well-Known Member
Nope Phase 2 with 50% capacity.
Patcheslee
Well-Known Member
Where are the phases actually listed? I'm only finding news reports and they are say different things. Large venues and sports areas at 50% but theme parks separate without a capacity given yet.
Lexxweb
Active Member
Here we go!
DisneyDebRob
Well-Known Member
That’s what I thought also.Theme parks were always kept separate from the large venues.
Here you go - this is listed in the link below for Phase 2.
GoofGoof
Premium Member
The masks are coming, along with social distancing. Nobody said social distancing would last forever, but it’s not going to go away any time soon at WDW. That’s what it takes to open the parks earlier. If you want a full re-openimg without restrictions that won’t happen anytime soon. I’m not thinking that would be a bad idea to just wait, but I know a lot of people are anxious to see it open under any restrictions as long as it’s open.
Patcheslee
Well-Known Member
So it wasn't just iffy news reports, there is no stated capacity limit stated.
GoofGoof
Premium Member
I don’t think theme parks like Universal and WDW open as soon as we hit phase 2. The governor said they would still restrict rental houses to in state residents only in phase 2. I’m not sure how the theme parks open without guests. There is not enough demand from only FL residents to open WDW. Maybe a short soft opening of MK for FL only for a week or 2 prior to a full opening. They said on the earnings call they won‘t open the parks unless they can make money.
Just remember that just because they CAN open to 50% doesn't mean that they will. 50% of capacity is like a Tuesday in June, or a Friday in October. It's busy.
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