CM Attacked at ToT

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Disney.Mike

Well-Known Member
NunuBelle said:
Sad to hear about this happening anywhere, let alone at a Disney park. After learning about the recent incident at Disneyland, I'm afraid these violent outbursts are becoming more common.

It seems like some people go on vacation carrying all their anger and frustrations along with them. It's disturbing to think that you never know if you might cross paths with someone like that.
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I wasn't shocked at the incident at DL. I lived in San Diego for 3 years and went to DL several times. Much lower class of people there. The demographics at WDW are much different.

the DL incident is a normal Tuesday night at a Golden Coral around here... especially on fried chicken night.
 
CumulusIsobar

CumulusIsobar

Member
Zootopia Dude said:
Uh, what a way to celebrate the 25th anniversary..?
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Daily Mail is all over it with more specific details, though it doesn't provide further insight into the "invalid" fastpass. Confusion over expiration time? Should be pretty self-explanatory. At any rate it obviously doesn't excuse violent or aggressive behavior.
 
ImperfectPixie

ImperfectPixie

Well-Known Member
Heppenheimer said:
Does anyone have any kind of half-way objective measurement of how common violence is in Disney parks? We've had two incidents in about a week (although, at different resorts), which of course, could be nothing more than a data blip.

Not that Youtube is any kind of scientific barometer, but with all the people carrying around smart phones (and decades of home movie cameras filming practically everything that happens in the parks), there seem to be relatively few videos "Disney fight" videos posted, and most are of the recent episode at Disneyland.
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LAKESHOW DVCER said:
Is there any video of the incident ??? Was it the same wonderful family from DL? They went on a nice family vacation to Florida??
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The article I read said that the woman's family was recording. I would think that had charges been pressed, the police would have confiscated any phone(s).
Animaniac93-98 said:
My guess is this kind of behaviour happens more often than we'd like to think. The 2 resorts are averaging around 200K guests every day. Even if only 0.001% of guests are this kind of terrible, that's still 200 people a day.
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I've heard CRAZY stories from former CMs as well as people who grew up going WDW almost daily...some occurring as many as 15-20 years ago. Stabbings, brawls, etc...and other, not-so-violent bizarre behavior.
 
DfromATX

DfromATX

Well-Known Member
This just infuriates me. I wish the cast member pressed charges. Not only that, they should have plastered that trash's Jessica Grines' photo everywhere.
 
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DfromATX

DfromATX

Well-Known Member
Disney.Mike said:
I wasn't shocked at the incident at DL. I lived in San Diego for 3 years and went to DL several times. Much lower class of people there. The demographics at WDW are much different.
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I haven't been to Disneyland in decades, but I too have heard that. I am pretty disappointed to hear of such news at my beloved Disney World. I know the cast member didn't press charges, but hopefully Disney did in addition to banning them. 😢
 
Tom Morrow

Tom Morrow

Well-Known Member
Unfortunately violence against CM's is not terribly uncommon. I know a CM who had a bottle whipped at their head. The guest who did it was given Fastpasses. Management did nothing because its easier to do nothing.

It cannot be overstated how absolutely dreadful the management culture is at WDW and that a significant number of them are vindictive, lazy, terrible people who are backstabbing their way up the ladder. WDW's corporate culture is structured in a way that encourages this.

Meanwhile, any guest who tries something like that at Universal will be leaving in a police car. Kudos to the management and security in this situation at ToT for actually following through to get the guest removed from the park and banned.
 
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ImperfectPixie

ImperfectPixie

Well-Known Member
Tom Morrow said:
Unfortunately violence against CM's is not terribly uncommon. I know a CM who had a bottle whipped at their head. The guest who did it was given Fastpasses. Management did nothing because its easier to do nothing.

It cannot be overstated how absolutely dreadful the management culture is at WDW and that a significant number of them are vindictive, lazy, terrible people who are backstabbing their way up the ladder. WDW's corporate culture is structured in a way that encourages this.

Meanwhile, any guest who tries something like that at Universal will be leaving in a police car.
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The really sad part is that if Disney REALLY didn't tolerate any bull from guests, they'd likely see far fewer incidents.
 
Tom Morrow

Tom Morrow

Well-Known Member
ImperfectPixie said:
The really sad part is that if Disney REALLY didn't tolerate any bull from guests, they'd likely see far fewer incidents.
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Absolutely. Though there is something to be said about the extreme entitlement everyone has these days, Disney has created their own terrible, entitled guests. What was originally "go above and beyond for all guests" somehow morphed into "please every guest by letting them do what they want". For years they have been rewarding bad guest behavior. "The customer is always right" is a horribly toxic and outdated ideology and all businesses need to come to the realization that not all customers are worth retaining.

To be fair, there does seem to have been a paradigm shift at WDW in recent years and they seem to be moving away from this mentality, at least.
 
ImperfectPixie

ImperfectPixie

Well-Known Member
Tom Morrow said:
Absolutely. Though there is something to be said about the extreme entitlement everyone has these days, Disney has created their own terrible, entitled guests. What was originally "go above and beyond for all guests" somehow morphed into "please every guest by letting them do what they want". For years they have been rewarding bad guest behavior. "The customer is always right" is a horribly toxic and outdated ideology and all businesses need to come to the realization that not all customers are worth retaining.

To be fair, there does seem to have been a paradigm shift at WDW in recent years and they seem to be moving away from this mentality, at least.
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I agree wholeheartedly that some customers should just be let go. I hope they're really shifting away from that...it's not good for anyone.
 

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