Disney leaned more heavily on CM's the past year than ever before. CM's are working under less than ideal conditions (see the number of Ken's and Karen's in the parks they have to deal with daily) and under more stress than ever, in more ways than one. And the best excuse the usual suspects can give is, "Well, they've never given a Christmas bonus before, so this is FAKE OUTRAGE!!!" and "I've never gotten a Christmas bonus before, why should they?" My God...
Sometimes even a small gesture like this from management can go a long way with employees.