Cast Member Standards

cm1988

Active Member
My guess is that much of the variation in attitude has to do whether the cast member is full-time (Perm), CR (Casual Regular), or seasonal (Casual Temporary.)
In the past, the company did try to keep the “mix” at a set level. The reason for that is labor rates. Perms have many more benefits than CR or CT.
Naturally, the company staffs up for holidays and the summer, so you will find more CR’s and CT’s. They are less likely to care about your experience. They are likely to be working other jobs and crazy shifts. The perms you meet are likely to have been around a while. If a guest makes a complaint at guest relations about a cast member that is heard, and if that repeat offending cast, member is a perm you won’t see them again.
The best thing you can do to make this better for everyone, including for your next visit, is to read that name tag whenever there’s a really positive or really negative experience. Remember where it happened and when. On your way out of the park report that very positive or very negative experience to guest relations. You’ll be doing everyone a favor… including that cast member who could benefit from some feedback. I doubt that the feedback gathered on the app is as effective because it’s so easy to do that and there must be a ton of it. Even so, if you don’t want to make a visit to guest relations part of your experience, that’s understandable so use the app.
 
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I, like many, used to fantasize about working on Disney World. Even as a retiree, I look at the positions and the pay, and just laugh at my childhood dream.

Wonder if Disney Corporate ever looks around at the prices of housing, food, gas, Ride Share, etc.? Or do they just hold the payrates steady because they have enough applicants to throw into positions over and over and over?
 

mkt

When a paradise is lost go straight to Disney™
Premium Member
Wonder if Disney Corporate ever looks around at the prices of housing, food, gas, Ride Share, etc.? Or do they just hold the payrates steady because they have enough applicants to throw into positions over and over and over?

They keep rates steady, but no longer have a steady line of applicants out the door.
 
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ᗩLᘿᑕ ✨ ᗩζᗩᗰ

HAPPY NEW YEAR!
Premium Member
My disabled mother (mobility issues) tripped on the moving walkway at the start of Nemo and Friends, the active CM turned to the end of the line CM and said 'What the !' - was shocking to say the least. Seems to be a young new crowd.
That's when you get the name off the CM from their badge, note the time and write an "to whom it may concern" email later. That's certainly an extreme case. Had I heard that I'd probably pull the CM aside and remind them where they work.
 

bennyw01

Active Member
That's when you get the name off the CM from their badge, note the time and write an "to whom it may concern" email later. That's certainly an extreme case. Had I heard that I'd probably pull the CM aside and remind them where they work.
You I definitely would have, its hard to catch a name when you're boarding clams, my mum, who was in a different clam even remarked on it without prompt as we exited the attraction. It was shocking... and I don't want to pull age/professional maturity into this, its a bias I would typically bust at work, but this next generation are detached from the standards we know and love. Its that post lockdown ethos that never truly recovered, as a visitor to the states I have noticed it in all service areas, which is hard to process when the gratuity culture is so prevalent.
 

DisneyHead123

Well-Known Member
My disabled mother (mobility issues) tripped on the moving walkway at the start of Nemo and Friends, the active CM turned to the end of the line CM and said 'What the !' - was shocking to say the least. Seems to be a young new crowd.

Sorry to be dense, but did they literally say “What the!”, or did they drop an f-bomb?
 

Bee_Pee_NL

New Member
Just came back from a trip to Japan. I'm sorry to say this but the Oriental land company (owners of Tokyo Disney) do a better job running a Disney park than Disney themselves. All cast members were extremely friendly and helpful. The upkeep of the parks was next level and everything was working. No broken rides, no broken animatronics etc. I think it's a good idea for the Disney company to have a trip to Japan to see what difference it makes when the CM's are actually smiling and friendly.
 

Disstevefan1

Well-Known Member
Just came back from a trip to Japan. I'm sorry to say this but the Oriental land company (owners of Tokyo Disney) do a better job running a Disney park than Disney themselves. All cast members were extremely friendly and helpful. The upkeep of the parks was next level and everything was working. No broken rides, no broken animatronics etc. I think it's a good idea for the Disney company to have a trip to Japan to see what difference it makes when the CM's are actually smiling and friendly.
You are saying what a lot of folks are saying. In my opinion, the Tokyo Disney parks are the BEST Disney parks in the world and I think the reason is because they are owned by the Oriental Land Company.

WDW is the most visited Disney parks in the world, and in my opinion, Disney knows this and are ok with doing as little as possible here with the thinking WDW will remain on top in any event.

In my opinion, I have to agree with Disney management, no matter what is offered at WDW, WDW will remain on top; I think the various deals and sales Disney is offering at WDW will carry them through any possible threat by EPIC.

WDW is too big to fail and I sincerely believe that.
 
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Gringrinngghost

Well-Known Member
All cast members were extremely friendly and helpful. The upkeep of the parks was next level and everything was working. No broken rides, no broken animatronics etc.
Look at the greater facets of Japanese society... trains are extremely punctual for example and if you are late because its on the railway, they will give you a slip to give your company as proof. Over here in the US, you're lucky to just be able to email your boss who would likely just say "why didnt' you take an earlier train"

Societal differences are the key there.
 

maddoxdisney

New Member
I think there’s two issues here.

1. People pay a lot of money to go to Disney. They should expect high quality service whether it be a restaurants, relations, or stores.

BUT

2. Disney does not pay their workers enough. As our ticket prices have increased, their wages have not. Thus, employees probably feel less enthusiastic to be working if they aren’t getting their fair share for making the magic happen.

I do agree, I have had some negative experiences with cast members more recently than previous trips. I’m not excusing their behavior at all, obviously it’s upsetting. But, there are still countless workers who show up everyday and make every guests’ day as wonderful as they can be. Knowing the treatment of these workers, I feel even more grateful for the positive energy these select cast members bring.

Always fill out cast compliments!
 

Nubs70

Well-Known Member
I think there’s two issues here.

1. People pay a lot of money to go to Disney. They should expect high quality service whether it be a restaurants, relations, or stores.

BUT

2. Disney does not pay their workers enough. As our ticket prices have increased, their wages have not. Thus, employees probably feel less enthusiastic to be working if they aren’t getting their fair share for making the magic happen.

I do agree, I have had some negative experiences with cast members more recently than previous trips. I’m not excusing their behavior at all, obviously it’s upsetting. But, there are still countless workers who show up everyday and make every guests’ day as wonderful as they can be. Knowing the treatment of these workers, I feel even more grateful for the positive energy these select cast members bring.

Always fill out cast compliments!
WDW could pay CM's 100k/yr and standards would not improve unless the rules are enforced.
 

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