- In the Parks
But you see the difference between being provided a top-of-the-line device to use full-time and being offered a one-time ride on a brand new attraction, right? A closer parallel would be if you were offered the chance to play with the phone for an hour somewhere shortly after release to get a sense of it, which is much more financially reasonable than providing many people a new device for full-time use.Up until the day I retired, I never had any newly released phone provided by the company even though my job required that I have a device to do my job. Being unable to answer any questions from customers on the latest phones was indeed a detriment. Now, I could go and spend hundreds of dollars of my own money but that was not going to happen. I was issued a company device but it was normally two or more versions behind the current device. Besides, the perks Disney provides their employees are better than 90% of the corporate companies out there. While I understand the frustration of being blacked out, it does come across as a bit of sour grapes. IMO.
You seem to agree that customer service would have been positively impacted by being given the chance to understand the product, and Disney makes a regular habit of doing that with their cast members for that very purpose. It doesn't hurt that the product is fun and therefore feels like a perk or a thank you to their employees. Cast Member Previews serve the Guest experience as much as the CM one. Short of that, since it seems we must fall short of that, giving CM's at least SOME window of time to try to access the ride seems like a logical Plan B. Instead they just keep pushing them out further.
Let me also clarify that I'm not a cast member and have been on Rise of the Resistance 3 times already. I have no horse in this race, I just recognize that this isn't great practice for the kind of business Disney does at this park and I think they should try to do better by the CM's in the name of the Guests.