Idiotic is expecting a CM to be knowledgeable about almost everything in the park. Or to even give a good answer. What if the CM hated the new Mickey Shorts version of MM. Should a CM working at Epcot who hates that ride for that reason be able to give me good advice of whether it's worth my time to get in line for it? What are they to say? If I'm a parent with children, should a childless 20-something be able to tell me what attractions are suitable for my children of various ages? What if the CM doesn't like thrill rides and so has never been on ToT? And let's not forget the meme, which has some basis in reality, that CMs are notorious for giving out wrong information, even if they haven't been blocked out.
The presumption is that any are all CMs should be like this online forum with being able to spit out at a moment's notice information about almost everything WDW has to offer. That's idiotic.
CMs I've talked to have been honest about what they have and haven't experienced. I've never run to Guest Relations complaining that a CM didn't know about X. That would be idiotic.
"The CMs must know!" is just a poor rationalization born of disappointment of being blacked out. And that's idiotic.
Did you miss my statement that I literally just posted saying that cast members don’t need to be knowledgeable about every facet of the resort?
I work in attractions and one of the most common things we do is compare our ride to other rides. Guests constantly come up to us and say things like, “I enjoyed ride A but disliked ride B. Would you think I would enjoy this?” And then would say something like, “ride A is similar to this ride because of such and such but we are also similar to ride B becasue...” For a Disney example I can easily see a guest talking to a CM at Pirates saying that they disliked the drop on Rise and if the Pirates drop is similar.
Maybe the stigma that CM’s are notorious for giving wrong info would be solved if they were able to get the info by, I don’t know, maybe by being able to go to the park. A CM not riding ToT because they dislike thrill rides is different than not having the ability to go on at all.