JMcMahonEsq
Well-Known Member
You mean like any other successful business?OK so I have no facts. That is a fact.
In my opinion, in today's Disney does nothing at the theme parks unless the finance committee shows how it will either reduce costs or make money (or both) over time.
I mean seriously, Disney is not a charity, a non profit, or some other philanthropic organization. Its a publicly traded company that is supposed to make money.
The only reason any good business makes any change/investment in operations is in either the short term or long term it will 1) reduce costs or 2) increase revenue. Even decisions/changes that a company makes that they think will "increase customer satisfaction", are not done with the goal of simply making people happy. That is the means to the companies end of a) customer retention; b) increased consumer base; c) increased existing customer spending, all of which translate to the goal of increasing revenue.