He absolutely isn’t. Whenever WDW has a problem, almost always one they created, their solution is to take it out on the guest. Always and inevitably. Crowds too high? Manipulate guests using convoluted planning software and jack the price way up. Parties too crowded? Cut entertainment and jack the prices way up. People only ordering deserts at a restaurant? You get the idea. The solution is never for WDW to change the behavior that caused the problem, find a solution that doesn’t negatively effect the guest experience, or otherwise inconvenience themselves in any way. For what is supposed to be a world class resort, it’s unforgivable.