Following up on this thought with another ignrant and arrogant CEO over at United I heard this on the radio yesterday afternoon:
http://www.bbc.com/news/world-us-canada-39675265
Basicly he is no longer in the running to be CEO and chairman of the board something that was supposed to happen soon. They are also rewriting their executive compensation package so that it ties into and is directly affected by guest experience.
Personally sounds like something people around here have been calling for for years, and want to see at Disney. I would be interested to see if this works and would like to see it implemented at DIS as well.
Just sad to see that it takes a media disaster to make serious change in the culture at the top while the bottom rots out in the meantime. That being said if someone needs to volunteer as tribute to be "reaccomidated" to the next available monorail to make this happen... Well then I guess I'm your guy lol.