Originally posted by njchris65
disneybonbon, you didn't mention if you got a confirmation in the mail. I always get one within a week of reserving a room.
What did it say if you did get one?
If that has your quoted price, then they should honor that.
I had originally reserved online and I got an email confirmation for that. But then I realized I couldn't get a flight for that weekend, so I changed it over the phone. When I changed my booking, that's when the guy I spoke to said upon checking I would owe this lower amount. I was surprised by the how much lower the rate was so I asked him if that was for all four nights and he said yes. I even asked him if that was per person and he said no, that was the total amount I owed. I was under the impression that in switching weekends, I got a lower rate some how. But I never got a confirmation reflecting that change or the rate he quoted. But because it was cheaper, I wanted to confirm the price, so I called back TWICE. And each time I asked how much I owed, they both told me the same price as what was quoted to me with the first guy I spoke with.
This is what really upset me; I spoke with three different people who told me I only owed so much when I checked in. And then I call to confirm everything five days before I leave (I leave Saturday!), I get an answer that's about $300 off. So then they said it was mistake, that the people (all three) that I spoke to were wrong. So I changed my reservation so I would at least have a cheaper room.
THEN I call back again because my fax from Guest Services never came, and the woman I spoke to said the Disney owes me $23. She puts me on hold and says that she misspoke and told me what I owed. So I asked her why she thought that they owed me money and she said that there was a glitch in the system that for some reason the price was coming up at the one night price for all four nights. And I called again the next day and yet another woman told me that Disney owes me because I've paid in full and she even said, "Wow, that's a great rate you got." Quite frankly, if the Disney reservation person didn't think anything of the cheap rate, I don't know why I should've. But actually, I did, so I kept calling to confirm it.
The reason I never thought that this could be the case, being quoted for the per-night rate for all four nights, is that the room-type changed when I changed my reservation. If the price the guy had given me had been the per-night rate I was expecting, I would have thought they just said the wrong thing. But he (and two other people) quoted me the price of one night for all four nights and it was a price I didn't recognize as being the per-night rate. I know you're probably thinking I should have been suspicious of having such a cheap rate, but I was switching from Easter weekend and I thought it was cheaper. And I did think it was weird that it was so cheap, that's why I specifically asked not for the price of the rooms, but rather what I owed when I checked in. And everyone kept telling me the same thing.
So that's my story. I guess, for me, what it comes down to, is that at least four people made this same mistake. And whenever I asked for a fax to confirm it, they said they couldn't fax it. (So far in all of this, it seems that only Guest Services can fax it.) But I didn't really think it necessary because I had confirmed it over the phone with different people. So I learned my lesson.
I'm just going to pay the higher rate when I check in, because I'm at least satisfied that I wasn't intentionally being deceived and then I might speak with someone later.
Sorry for the long response! It's been a crazy back and forth experience.
