Important information all guests NEED to know about the BOG Fastpass:
1) If you cannot select a FastPass, you CAN STILL DINE at BOG. It is a FastPass, but the restaurant is still open to ALL guests with a normal queue just like ANY attraction.
2) If you are having TECHNICAL ISSUES with the BOG FastPass website - Go to the MYMAGIC+ SERVICE CENTER AT TOWN SQUARE THEATER for assistance. That is what they are there for.
3) If you cannot select a FastPass, the FastPasses are GONE. CM's at BOG WILL NOT MAKE EXCEPTIONS JUST BECAUSE YOU GOT AN INVITATION. The invitation is only inviting you to the separate website for the BOG FastPass.
4) If you cannot decide on your food, have allergies, or have special dietary needs, 'DO NOT CHOOSE Direct To Table', just choose the regular FastPass/Arrival Window option and order at the restaurant to ensure all of your needs are properly met.
5) If there are any issues with your order, you decide last minute to change something, or something didn't properly register in the system or you selected the regular FastPass for BOG, you will still have to wait a short time in line just like any other FastPass for a normal attraction at Disney.
6) THE DISABILITY ACCESS CARD CANNOT BE USED AT BOG. The card was designed for access to attractions. Be Our Guest is a RESTAURANT and does not fall under the guidelines of the program regardless of the new FastPass service.
7) Direct To Table/FastPass is not an ADR. You are not reserving a table in the restaurant, you are reserving an arrival time that you will be present. It is quick service dining, so seating is first come, first serve. There are 3 rooms to choose from, so you will still need to find a clean table on your own. If you have a large party or multiple parties with the same FP window, THERE IS NO GUARANTEE that everyone will be able to sit together. The only guarantee with the FastPass is front of the line access.
8) If you want to try the "Grey Stuff", you must order the Master's Cupcake. Telling CM's it's your birthday or marking it on MyDisneyExperience or the BOG website will not get you free food due to the high volume of guests the restaurant does on a daily basis.
9) You CANNOT add guests to your FastPass who are not staying in your hotel room. The FastPass is ONLY for the guests staying in the room. The CM's have all of the information right in front of them, they know who has a FP and who doesn't. Just like an attraction, you can't just bring some random person up to the FastPass line who does not have one.
10) Be realistic. Every Disney resort guest is going to be trying to get this FP and the reality is that you may not get it the day you are trying for or your entire trip. It's not the end of the world. You can still wait in line like I mentioned before. The shortest times are first thing in the morning when they open at 10:30 or the last hour between 1:30-2:30.