Beware of upcoming trips - monorail and MANY, MANY rides were down

wdisney9000

Truindenashendubapreser
Premium Member
"Some people worship money as something you've got to have piled up in a big pile somewhere. I've only thought about money in one way, and that is to do something with it".
-Walt Disney

They should have that quote on a huge plaque on every wall from the janitors closet to the executive boardroom.
 

sydneymorganmom

Active Member
Original Poster
For everyone who is so concerned, on Sat, 12/15 while we were in MK around lunchtime the following rides were down at the same time for varying lengths none of which were less than 20 min: BTMRR, Splash, Small World, LM, Carousel. At other times of the day some of the above mentioned rides were down again. To me it's a problem. Not only could we not ride them but it made queues for the rides that were working insanely long. I was generalizing by mentioning just some of them. I didn't know I had to write everything down as gospel. Others were talking about the rides in other parks down at the same time so going to another park wasn't a good option. I feel sorry for those who were there just for a day or weekend. I, for one, would rather see ongoing refurbishment of existing rides than pouring all the money and resources into Mine Train.
 

Disneyhead'71

Well-Known Member
It really shouldn't be an either/or situation. Disney is a multiBillion Multinational Corperation. They should be able to maintain what they have AND build new attractions.
 

Alison1975

Well-Known Member
I absolutely understand why you would be upset! You specifically pay for a resort that enables you to use the monorail directly attached and then you don't get that!

And I was irritated at how many times Splash Mountain was down while we were there. EE was also down for awhile as well as multiple others. It does bum you out when you pay Disney prices, but aren't getting the full experience.

Obviously you still had a lovely time, because, come on, it's WDW! And I def think you're entitled to be disappointed!

Hopefully you get a reply from Disney on the matter and don't let this effect future trips too much <3

As do I.. while we didn't have any of this on our trip IF we did you can bet we would have written. I wrote to them about the crowds and other nonsense at our MNSSHP and heard back from the via a call within a week. They need to know people are not pleased..it's the only way there is a chance of change!
 

sydneymorganmom

Active Member
Original Poster
Yes, it was running and at the bus stop the CM suggested we wait for the overly crowded and long line for the bus. He said the ferries were a nightmare because of everyone trying to get over to MK and they can't handle the capacity. We could get there quicker on the bus.
 

NormC

Well-Known Member
Making excuses because Disney refuses to upgrade and maintain their public transport system is a recipe for disaster. The current fleet of monorail trains were designed for a 20 year run. We are now 23 years into that 20 year lifespan. The fact that it is failing is not only predictable, but by design.
The monorails require electricity. On the week the OP had issues there was a power cut due to a contractor error near the GF DVC site. I agree that they are getting old but in this case it was not an excuse. It was an actual issue.
 

PolynesianPrincess

Well-Known Member
Conversely...I'm sure people are tired of individuals claiming the "quality/experience at WDW is way down". Nonetheless you are entitled to your opinion, and bsiev1977 is entitled to his.

I have to be honest...I am curious if you are still going to WDW. Because if experience has declined so dramatically, then Disney management is not going to implement changes until there are significant negative consequences to their bottom line. Attendance at WDW was down slightly for 2012 (in an economy which continues to slowly creep along), but overall revenues and operating profit for Disney's Park and Resorts were up 10% and 22%, respectively.

I'm not stating this invalidates your claims that WDW has issues. However, when WDW management reviews their financial performance and sees revenues and profits continuing to rise...are they thinking to themselves that quality/experience is going down?? Probably not....

We both know companies like Disney are motivated by EPS, stock price, revenues and profits. If people really feel the overall experience has declined, yet they keep giving Disney their hard earned money...what is Disney's incentive to change?

I'm not trying to attack you...I'm just trying to understand why this line of thinking is "bullstuff" but your assertion that the WDW quality/experience has declined is supposedly "a excruciatingly simple fact".

Attendance may have been down but they make up for it by raising prices on tickets, food, merchandise and hotels.. While not giving us much in return (this is pre New FL) Yes, I know, this has been discussed to death and there will be no changes until people stop going and spending their money there. We have 3 trips planned in 2013 (one full week and 2 shorter trips, one following a cruise) and if they weren't already planned in full, we would cancel them. After those trips we're taking quite a break from there and trying out Disneyland and Disneyland Paris. What TDO is charging and what they are offering don't match up. AP rates go up yet they take away most of the hotel discounts that used to come along with the AP. They raise ticket prices and hotel prices yet cut an hour of EMH at night which is one of the draws to staying on property. If this cut were due to them actually fixing broken attractions, etc then I'm all for it. We will have to wait and see.. Sadly this kind of stuff (high prices, broken rides, broken monorails, etc..) seem to be the norm these days and as @sweetpee_1993 pointed out in her post before, there was a time when they monorials seldom if ever broke down and everything was in pristine order. I think most of us who complain on here remember those days and know that WDW can be that way again if they would just invest some serious time and money into the parks instead of building new DVC and NextGen queues.
 

CP_alum08

Well-Known Member
I don't understand why I can't be upset about it. I have written letters to Disney in previous years about the same sort of circumstances and I always get a nice, apologetic response, but until people stop accepting it there will be no change.
If you've been having the same problems for years maybe it's time to stop going to WDW at all. If you keep going and it keeps being a let down why are you still going? People want to gripe and complain about how this is the new disney norm for things to break down and maintenance to be sub-par but it's because people still go that they can get away with it.
 

CP_alum08

Well-Known Member
Attendance may have been down but they make up for it by raising prices on tickets, food, merchandise and hotels.. While not giving us much in return (this is pre New FL) Yes, I know, this has been discussed to death and there will be no changes until people stop going and spending their money there. We have 3 trips planned in 2013 (one full week and 2 shorter trips, one following a cruise) and if they weren't already planned in full, we would cancel them. After those trips we're taking quite a break from there and trying out Disneyland and Disneyland Paris. What TDO is charging and what they are offering don't match up. AP rates go up yet they take away most of the hotel discounts that used to come along with the AP. They raise ticket prices and hotel prices yet cut an hour of EMH at night which is one of the draws to staying on property. If this cut were due to them actually fixing broken attractions, etc then I'm all for it. We will have to wait and see.. Sadly this kind of stuff (high prices, broken rides, broken monorails, etc..) seem to be the norm these days and as @sweetpee_1993 pointed out in her post before, there was a time when they monorials seldom if ever broke down and everything was in pristine order. I think most of us who complain on here remember those days and know that WDW can be that way again if they would just invest some serious time and money into the parks instead of building new DVC and NextGen queues.
That's great that you are taking a stand but your money is still going to Disney. I know it's not going directly to WDW but that's like trying to stick it Coke by buying Sprite.
 

Goofyernmost

Well-Known Member
The part that gets me is that folks, with absolutely no knowledge of how mechanical things work, say that it is because Disney is somehow lacking any effort to maintain things. People, pay attention here, THINGS BREAK, almost every time without advance warning. The machinery at Disney, much of which is 40 years old, is taking on more and more visitors and are working harder then ever before. Short of completely rebuilding everything from the ground up not a lot can be done to slow that process. I feel that they are not intentionally letting things go, but they must prioritize and it is economically irresponsible to fix things that aren't broken unless doing so is life threatening.

And since my first visit to WDW was an a mid-thirty's adult, I will trust what I remember over what some child saw in a maze of fantasy and fun as "how it was". No that is how you remember a time, when the things were new, the crowds were smaller, the job of making sure everything was in good shape was far less complicated and you wouldn't have seen problems if they had jumped out and hit you in the face.

I'm not saying that problems don't exist today, what I'm saying is painting the picture of earlier perfection is just a case of the powers of observation of a different time and experience. I remember the worst years of WDW as being in the late 80's. The very same era when others are saying how perfect everything was.

Because Disney schedules down time for attractions to do the maintenance that everyone seems to say isn't being done, does not mean that nothing else will have a mechanical failure during that same time period. That can cause multiple problems to the degree that it is highly noticeable. I remember WDW from those early years and in my adult memory, things are better now then before. Colors are brighter, things to do have increased exponentially, and the only reason that the parks might be a bit dirtier is because Guests are slobs and anyone that has ever lived in a home situation that included a slob, knows how difficult that is to keep up with. Now imagine that problem thousands of times worse.

Have you personally ever driven your car one day and everything was absolutely top notch, jumped in it the next day only to have it quit on the side of the road? Didn't you maintain it? Why didn't it give you a warning that it was about to break? Is it your fault or that of a piece of metal that you had no control over? How much did you pay for that vehicle? It would seem that if you paid that much, it should just work for you on demand with no problems what so ever, shouldn't it? But, that isn't how life works and neither is it how Disney should be expected to work. If you really want to appreciate that place, check out some other parks. You'll be happy to return to an occasional broken Monorail.
 

sydneymorganmom

Active Member
Original Poster
The part that gets me is that folks, with absolutely no knowledge of how mechanical things work, say that it is because Disney is somehow lacking any effort to maintain things. People, pay attention here, THINGS BREAK, almost every time without advance warning. The machinery at Disney, much of which is 40 years old, is taking on more and more visitors and are working harder then ever before. Short of completely rebuilding everything from the ground up not a lot can be done to slow that process. I feel that they are not intentionally letting things go, but they must prioritize and it is economically irresponsible to fix things that aren't broken unless doing so is life threatening.

And since my first visit to WDW was an a mid-thirty's adult, I will trust what I remember over what some child saw in a maze of fantasy and fun as "how it was". No that is how you remember a time, when the things were new, the crowds were smaller, the job of making sure everything was in good shape was far less complicated and you wouldn't have seen problems if they had jumped out and hit you in the face.

I'm not saying that problems don't exist today, what I'm saying is painting the picture of earlier perfection is just a case of the powers of observation of a different time and experience. I remember the worst years of WDW as being in the late 80's. The very same era when others are saying how perfect everything was.

Because Disney schedules down time for attractions to do the maintenance that everyone seems to say isn't being done, does not mean that nothing else will have a mechanical failure during that same time period. That can cause multiple problems to the degree that it is highly noticeable. I remember WDW from those early years and in my adult memory, things are better now then before. Colors are brighter, things to do have increased exponentially, and the only reason that the parks might be a bit dirtier is because Guests are slobs and anyone that has ever lived in a home situation that included a slob, knows how difficult that is to keep up with. Now imagine that problem thousands of times worse.

Have you personally ever driven your car one day and everything was absolutely top notch, jumped in it the next day only to have it quit on the side of the road? Didn't you maintain it? Why didn't it give you a warning that it was about to break? Is it your fault or that of a piece of metal that you had no control over? How much did you pay for that vehicle? It would seem that if you paid that much, it should just work for you on demand with no problems what so ever, shouldn't it? But, that isn't how life works and neither is it how Disney should be expected to work. If you really want to appreciate that place, check out some other parks. You'll be happy to return to an occasional broken Monorail.

I guess we should all be complacent and spend thousands of dollars for dirty bathrooms, overflowing trash and monorails with doors that fall off. That's literally what happened while waiting for the monorail at Contemporary. Thank God no one had accidentally leaned against it and fell out. But things happen. My problem is that this isn't a once in a while problem. It's become progressively worse in the past few years. Does there have to be a tragedy before it becomes OK to want better? Yes, I'm sure they do servicing but shouldn't they close Splash Mountain and fix it raher than add tarps to keep things from falling? I'd rather be disappointed by a refurbishment than clobbered by falling debris. Again, just my opinion.
 

Goofyernmost

Well-Known Member
I guess we should all be complacent and spend thousands of dollars for dirty bathrooms, overflowing trash and monorails with doors that fall off. That's literally what happened while waiting for the monorail at Contemporary. Thank God no one had accidentally leaned against it and fell out. But things happen. My problem is that this isn't a once in a while problem. It's become progressively worse in the past few years. Does there have to be a tragedy before it becomes OK to want better? Yes, I'm sure they do servicing but shouldn't they close Splash Mountain and fix it raher than add tarps to keep things from falling? I'd rather be disappointed by a refurbishment than clobbered by falling debris. Again, just my opinion.

No they should fix it, but with the company run by lawyers they must feel that the chance of any further problems between now and the scheduled regular shut down is minimal compared to the fielding the complaints from people that are upset because it is down and wasn't scheduled. It's a no win situation. Leave it open until the scheduled time and people complain about the tarps. Shut it down and people complain about it being closed when it wasn't supposed to be. Quite the dilemma, how would you solve it?

I guess we should all be complacent and spend thousands of dollars for dirty bathrooms, overflowing trash and monorails with doors that fall off.

Dirty bathrooms = slob factor. Overflowing Trash = perhaps nothing more than poor timing on your part and theirs plus slob factor. Monorail Door = I doubt that when they sent that train out, the door was broken. Perhaps their see into the future ability was turned off.
 

sydneymorganmom

Active Member
Original Poster
Safety is he biggest concern. People can complain about closing it for refurbishment all they want. They would also be the first ones to sue if something happened to them on the ride. Like I said, I'd rather hear complaints about extended refurbishment than a tragedy.
 

traylorc

Well-Known Member
It really shouldn't be an either/or situation. Disney is a multiBillion Multinational Corperation. They should be able to maintain what they have AND build new attractions.

I agree with you. But I tend to look at thing from a customer and business perspective (sorry...I'm just wired that way). So I have to wonder...

Do the majority of WDW visitors feel that Disney fails to adequately maintain their equipment/rides or make necessary capital expenditures?? Do the majority of WDW visitors feel the WDW experience is deteriorating? Or...are these the feelings limited to a minority share of WDW's customer base?

Again...I'm not trying to disparage or change anyone's opinion of what they think about the WDW experience.

But as I alluded to in an earlier post...as forum members on a Disney centric board...we are avid Disney fans. We love Disney...we are the super fans. We hold Disney to the highest standards possible. We expect to be given the moon and stars when we visit WDW. Nothing wrong with that...I only point this out because some of the items/issues that really upset us (such as the monorail down for an extended period) might not be a big deal to the majority of WDW visitors.

That is why I'm asking if the belief that WDW experience has deteriorated, or that Disney does not adequately maintain their attractions, or invests adequately in the infrastructure of their parks a view held by the majority? Or is this a viewpoint held by a small percentage of visitors? Disney's 2012 financial performance in their parks/resort division would seem to indicate most WDW visitors still view the WDW experience as highly favorably. Disney's park and resorts are still generating increased revenues and profits at a time when the economy is still struggling. Again, that doesn't mean that some of our concerns voiced in this thread are not valid. It simply means that our concerns may not be representative of WDW customer base...and Disney is going to manage their park based on the feelings of the majority.
 

sydneymorganmom

Active Member
Original Poster
I agree. In my OP i said we still had a wonderful time and at one time I thought Disney could do no wrong. My opinion has since changed in the last 3 trips we have taken (Jan '11, Jan '12 & Dec '12) and I suspect others will begin to change as well.
 

traylorc

Well-Known Member
No they should fix it, but with the company run by lawyers they must feel that the chance of any further problems between now and the scheduled regular shut down is minimal compared to the fielding the complaints from people that are upset because it is down and wasn't scheduled. It's a no win situation. Leave it open until the scheduled time and people complain about the tarps. Shut it down and people complain about it being closed when it wasn't supposed to be. Quite the dilemma, how would you solve it?

You hit nail right on the head. There are people that believe that Disney should seriously invest in the infrastructure of their park. There are people that belief Disney needs to do a better job of maintaining their equipment/attractions.

However, they do not want the aforementioned infrastructure changes or maintenance work impacting their precious vacation. It's okay if the aforementioned issues negatively impacts someone else's vacation... ;)

It's a classic no win situation. However, at the end of the day Disney has to make the necessary investments in infrastructure of their parks. Disney needs to follow their own maintenance schedules for their equipment/attractions. And customers are going to have to understand that your favorite ride or attraction may not be available when you visit the park due to scheduled maintenance or an unforeseen mechanical malfunction. However, I do realize when those mechanical issues do occur it can be very disappointing.
 

DDPGambit

Member
As the old saying goes, s*** happens. And if you don't like it, don't go. It's that simple. You have a right to complain when things do not meet advertised expectations, but the best way to inspire any sort of change to those conditions is to complain formally to the company, and to stop giving them your money.
 

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