Be Our Guest Reservations

[AmongMadPeople]

I'd classify this as "developing situation." Someone I'd trust said they're still working on a solution, but the best bet would be to book a new reservation talking to a person, with a CC guarantee. Of course everything is booked, so that is impossible.

Currently transferred to a regular dining agent, and they're trying to figure it out for me, but they are just as in the dark as we are. I don't think they've really come up with a solution for this yet.

 

[dclick4968]

Took over 3 hours to finally get through (using two phones). Dialed 500 times on EACH PHONE. But...we got the day we wanted and within 20 mins of the time we wanted...SCORE!

 

[wilkeliza]

I'd classify this as "developing situation." Someone I'd trust said they're still working on a solution, but the best bet would be to book a new reservation talking to a person, with a CC guarantee. Of course everything is booked, so that is impossible.

Currently transferred to a regular dining agent, and they're trying to figure it out for me, but they are just as in the dark as we are. I don't think they've really come up with a solution for this yet.

Keep us posted. I'm trying to get through to an agent now.

 

[stichrules]

Woo Hoo! After 3 hours finally got thru using 407-939-6244, got the date and pretty close to the time we wanted. Actually got thru 3 times, the 1st 2 times got disconnected before it finished making my reservation but I ended 3 rd time was charm. Now my granddaughter will be so excited, Belle is her favorite princess and now she gets eats at the Beast's castle, I really think my precious 4 yr old GD's head is going to explode.​

 

[DisneyGirl3820]

Glad I'm not the only one who finds this situation completely frustrating. Got the time/date I wanted at 7am this morning but after the poster here said the reservation is not valid without the CC#, I'm SO upset. I was thrown into automated reservations and booked through them. Currently on hold waiting for a real person. I have a confirmation number and I can pull the reservation up online. I'm hoping they just have to add the CC# because I'll go nuts if all my efforts were for nothing. Very upset

 

[wiigirl]

Took over 3 hours to finally get through (using two phones). Dialed 500 times on EACH PHONE. But...we got the day we wanted and within 20 mins of the time we wanted...SCORE!

Wow...now thats dedication!

 

[JTT]

3 and 1/2 Hours and about 300 calls and I got my reservation! Yeah!!!!

 

[DisneyGirl3820]

Just spoke with CS and they said reservation will be spit out if there's no credit card associated with the reservation. Said everything is all filled for the time I wanted and I'm in tears. On hold for them to check into the situation.....unbelievable.

 

[bouncerdawg]

I had a heartbreak this morning - got through literally at 6:59am but the system said they were closed. Hung up and then didn't get back through until 9:17am after placing over 200 calls. Painful! Then the automated system couldn't find an opening on my dates, so I got put on hold for about 55 minutes until I got an agent. She still couldn't find a time at my preferred time, but she ended up finding one for me on 11/26. The 27th and 29th were completely booked. It should be noted, however, that those 2 dates are Christmas Party dates, so the restaurant may not be open after 7pm those days. I did give a credit card for confirmation.

If this rumor about reservations without credit card info being dropped at Midnight tonight is true, it may be in your best interest to call back tomorrow to see about getting a more preferred time. Just a thought.

 

[AmongMadPeople]

It appears dining agents aren't able to add CC guarantee to the reservations made through the automated system. The phone agent may need to call Guest Services or transfer you to Guest Services to add it, resulting in a new confirmation number. I'll just throw out a reminder to be patient and kind, as the people you're talking to aren't the ones responsible for this mess (yes, it's a huge mess!)

I haven't heard what their plan is for reservations without a CC at this point.

 

[wilkeliza]

Just spoke with CS and they said reservation will be spit out if there's no credit card associated with the reservation. Said everything is all filled for the time I wanted and I'm in tears. On hold for them to check into the situation.....unbelievable.

Can they not rebook your reservation? I'm currently on hold waiting to add the credit card and to book a second day.

 

[AmongMadPeople]

In one of my phone calls, they said they're only taking reservations for an hour and a half on party days (I'm assuming 4:00-5:30). A little math and you can see how that makes this situation even tougher.

 

[RSoxNo1]

Woo Hoo! After 3 hours finally got thru using 407-939-6244, got the date and pretty close to the time we wanted. Actually got thru 3 times, the 1st 2 times got disconnected before it finished making my reservation but I ended 3 rd time was charm. Now my granddaughter will be so excited, Belle is her favorite princess and now she gets eats at the Beast's castle, I really think my precious 4 yr old GD's head is going to explode.​

What is this #?

 

[ScoutN]

Call number: One.

Duration: Ten minutes.

How: DVC Member Services which REQUIRES you be a DVC Member for them to make it.

#LikeABoss

 

[nolatron]

What is this #?

General Customer Info line.

For all other questions:
U.S. Guest Information
(407) 939-6244

 

[sshindel]

My wife actually mentioned that they were not taking reservations during the Christmas Party, so I guess that is really limiting the reservation times. Got ours finally though, after many hours of combined effort. It did go from the perfect time when she was trying with the automated line, to a not-quite-as-good time when she got to the agent.

 

[BigThunderMatt]

Looks like the 6th is not booked. Just blocked out. Might be walk ups only that day due to the grand opening.

 

[ArielWannaBe]

Finally got through to the automated system ... It spelled my information wrong and when I tried to correct it, I got placed on hold to speak to a cast member. After about 60 min, I was able to talk to them...the Automated ADRs that were available when I first called were already gone! I was able to make a good reservation and they did require my credit card even though I'm on the Dining Plan. I'm so excited! Keep trying everyone

 

[wilkeliza]

Finally got through to the automated system ... It spelled my information wrong and when I tried to correct it, I got placed on hold to speak to a cast member. After about 60 min, I was able to talk to them...the Automated ADRs that were available when I first called were already gone! I was able to make a good reservation and they did require my credit card even though I'm on the Dining Plan. I'm so excited! Keep trying everyone

The credit card is for cancelation so even if you are on Disney Dinning Plan they require it incase you no call no show.

 

[steve76]

Thank god I saw this thread! I have tried a few times today to get through, on a totally unrelated matter, and not been able to - I thought I was getting the wrong number or something! I didn't realise today was BOG-day! I shall wait until later in the week and not waste any more expensive international calls...