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Be Our Guest Reservations
- Thread starter Lipinski82
- Start date
wilkeliza
Well-Known Member
I understand that they can't have 100s of phone staff for people that won't do the automated system but you would think their computer systems would be able to handle the automated system with out crashing. I might try online on Wednesday if this doesn't work or later today. Giving it 5 more minutes before I get dressed and head out for breakfast.
hockeyfran
Member
Me too. This is ridiculous. I can understand waiting a while once you get through but to not even get through after 2 hours of straight calling is getting crazy. At this point I have been trying to get a reservation longer than it will take me to eat at this restaurant.
lostpro9het
Well-Known Member
Be persistent, just got through after almost 2 hours I used 407-939-6244. Dec. 27th FTW!
BigThunderMatt
Well-Known Member
The 6th is totally booked if anyone is looking at that date. Earliest I could get was the 8th. Which I booked at 4:05 p.m.
wilkeliza
Well-Known Member
I hope the 7th and 8th aren't booked yet. That is what I was going for. Looks like I may have to do a single person walk up one day I'm off and the bf and I will have to go for lunch in December.
Joshua&CalebDad
Well-Known Member
Yay, after an over two hours of trying I made it through on the automated system. They got my name slightly wrong and the time is slightly off But I'll take it. Good luck to all of you, I'm sending my pixie dust your way. 
hockeyfran
Member
I just got through after 2 hours and 25 minutes
farrellbarrel
Well-Known Member
Finally got in after 30 minutes of busy signal to the automated. Got the exact date I wanted, but they did not ask for creditcards? But I am so excited!!!!!
wilkeliza
Well-Known Member
I finally got through. I got the date I wanted and a much better time than I expected. We are very late eaters so it was better to get the 9 pm slot than they 5-7 everyone else wanted. Also glad it isn't on a MVMCP night so we won't have to pay extra. Now I just need to be sure I am not working that night. Hoping I can switch with someone so I only work the morning shift.
Jeannemccabe
Member
Hi there - I wanted to report something that is EXTREMELY important. I called this morning to make a reservation for BOG...I got through at 7:20 through the phone, but it was automated. I got the day/time I wanted, but they did not take credit card information on the automation. I then waited 1 hour and 25 minutes to speak to someone and they had to rebook my reservation...I didn't get the same time, but still happy. The person I spoke to said that anyone who booked the reservation and did not give a credit card - the reservation will be cancelled at midnight. She said it must be a glitch in the system. I wanted to let everyone know so you can call and speak to someone about your reservation. Good Luck!
dreamfinder
Well-Known Member
I am slightly surprised they didn't stagger the days you could book for. I.E. Today, just up til Dec 1st, tomorrow, up til Dec 15th, Wednesday up til Jan 1st, etc. Give the system a little time to handle the load. Normally a new day is no big deal as you are only adding 1 days worth of availability to the system, but in this case they added what, 45 completely unbooked days to the system all at once?
dreamfinder
Well-Known Member
Did any one else who booked with an actual person get prompted for a CC number to confirm?
wilkeliza
Well-Known Member
So when can we call later to add our credit card or is it something we can do online?
Dasnowz
Well-Known Member
Started calling at 7:01 am. I was trying to get kids ready for school and messed up time I wanted to start calling. We called 17 times on one phone and 14 on the other before getting to the through. I thought it was my phone so I called one of my kids to make sure it was working. I got a message that my call cannot be completed. Spent one hour and 27 minutes on hold till we got a person. I drove my kids to school and went to the bank and back home while having them on speaker. Heard pirates 8 times !! as the music is a small loop. I did get day and time I wanted no problem. They asked for credit card and my home address as well as email. She told me I would receive email confirmation the week before to remind me. We are going Thanksgiving day since I do not want to cook!