The company responsible for sending out DME information is now required (assuming flight information has been entered) to ship out the booklet at least 21 days prior to arrival regardless of the address (personal home or Travel Agency.) We are currently told at the reservation center to still advise guest to expect the DME travel documents separate from all other documents, and about 5 days prior to arrival, however, most guest and travel agents are now receiving them about 10-15 days in advance. Pam, can you vouch for this?
The DME service has improved dramatically from the first week. The luggage delivery is currently on average about 2 hours behind the guest. The goal is 30 minutes behind the guest, so the bags will reach the room itself before most guest do. This is an average, so if you are arriving outside of peak times (peak is late morning to late afternoon) your luggage delivery has been much faster. Those who are arriving after 8 pm, should no longer have any problems as long as your DME luggage tags are firmly attached.
My best advice is to call 407-W-DISNEY (if you booked directly with Disney) about 30 days prior to ensure your flight information is entered and accurate. If you booked by a travel agent, you should contact them. Once you get your DME booklet with the tags, be sure to secure them firmly to your checked luggage, and bring a light change of clothes in your carry-on. Start having fun in the parks as soon as you register at your resort. After you have ridden on Soarin' a few times, your luggage should have been delivered to your room by the time you get there.
Hope this helps! :sohappy:
