Chef Mickey
Well-Known Member
I believe they do see overcrowding as a concern and will (and have) manage it partly with price increases. If Disney were $20/day, you'd see more visitors. As the price increases, it will have some effect on attendance.This implies they see overcrowding as a problem. You see it as an inconvenience but they most likely see it as maximizing profits.
No one advertises in hopes that people don't come and they sure aren't advertising packages to reduce costs through offsite partner hotels if they also aren't aware that reduced visitors is in part due to increased costs.
As I said, Disney has good management and they understand guest satisfaction. If Disney determines guests aren't happy, they will try to understand why. I believe Disney uses pricing to manage crowd levels not only for guest satisfaction, but for other costs like labor.
That said, I do believe Disney wants a crowded park in general. It's good for business. I'm just saying they are definitely aware of guest satisfaction and want you to come back. You can't have a terrible time because you're fighting insane crowds (unless it's Christmas, because everyone wants to be there during that time). If it were like that all the time, Disney wouldn't want that and would manage it (I think that's partly what you're seeing).