Voxel
President of Progress City
I hate helpdesk.
User: "Where's my MS Word?"
Me: "You don't have word, you have OpenOffice." <remotes in and opens up OpenOffice>
User: "Yeah, but I want to use Word. This won't work."
Me: "It does the same thing."
User: "No, it's not the same. I have a very important letter I need to type."
Me: "What's different?"
User: "It looks funny."
Me: "Well this is what we have, give it a shot. If you have any questions after you try to type your letter, let me know, ok?"
User: "I guess, this isn't gonna work I bet."
Me: <sigh> "Ok."
User: "Look, if I don't get MS Word, I'm gonna complain to my boss."
Me: "Just give it a shot first."
<what I really wanted to say was "Fine, tell my boss that you are gonna fork out the $230 bucks for a MS Office license, because your 'boss' not wanting to pay for MS Office licenses is why we don't have MS Word and use OpenOffice.">
At the same time I have a user who is convinced her computer...is slow.
Even though I'm watching her work and it's fine.
"My computer is slow" is the WORST helpdesk complaint of all time.
</rant>
I feel you. I was saving source code and got I/O failure no hard drive space on the network. So i got to sit around for 2 hours not able to work due to lack of network space.