It reminds me of the days when I used to have to bust lower restaurant managers down the chain.
"Why don't you have French dressing on your salad bar?"
"Well, no one ever uses it (not true, but pretty accurate), and the truck didn't deliver it."
"Ok, well, why didn't you replace it with something?"
"I dunno."
"Now there's just an empty spot of ice on the salad bar where there is supposed to be a crock with offerings for people who paid 8 bucks for a salad plate. You could have put out celery, or pepperoni...anything, really..."
"I dunno."
"Ok, well, worse case, why didn't you just go buy some french dressing from the grocery store IN THE SAME SHOPPING CENTER AS YOU?"
"I dunno."
"Ok, so basically, the Guest (we used to call them Guests) have are offered less for the same price, and you don't care, do you? Do you know our corporate mission statement?"
"Make money?"
"No, it's Every Guest Leaves Happy. How would you fell if you paid 8 bucks and saw that salad bar with ice not filled to the brims and product looking like it's 3 days old?"
"I wouldn't buy it."
"So, why do you think THEY'LL buy it?"
"I don't know..."
"What do you mean 'you don't know'...what if that was YOUR hard earned money trying to make your kid happy and have a good time yourself?'"
"I guess I'd want something better?" (or, f*** you came next...I was good at making poor managers quit)
<sigh>
I hate to say it, but the lazy management culture at Disney is so friggin' obvious.
