Are park reservations going away?

JoeCamel

Well-Known Member
Have been at Disney for nearly two weeks -- went into the park 10 days. Saw nary a single survey cast member in the parks. (Did see one at Disney Springs one afternoon.) I was desperately hoping to give them a piece of my mind about Genie+ and particularly the park reservation system. Just curious if anyone has seen them lately or if Disney is just avoiding hearing folks' opinions.

In general, bought Genie+ three days, ILL for Rise and Ratatouille since we hadn't experienced them before, bought SIGNIFICANTLY less souvenirs (like a minuscule amount), ate out at one Disney-owned sit-down and one counter-service restaurant (over 13 days!) cooking mostly in the room [although we did buy a fair share of popcorn and Mickey bars]. If I'm paying for Genie, Disney just isn't getting my money elsewhere. I'm not willing to bite the bullet and cut our visits completely, but I refuse to pay more for a Disney trip than I did before. And we spent considerably less than we ever did before on this our first trip since the start of COVID.

I'm willing to succumb to Genie+ (although it absolutely needs tweaking -- I should NOT have to wake up at 6:45 every day on vacation and I should NOT have to be looking at my phone all day), but the park reservation system is atrocious. Traveling with three young ones under 5, the lack of spontaneity the park reservation system elicits is horrible. Kid didn't wake up until 10? Sorry, still stuck going to Magic Kingdom before you can go into Epcot to eat at your dining reservation...which is why we didn't do a single dining reservation on this trip.

The only survey taker we saw was at DS- none at the parks.
Aren't the survey people usually CP? They are probably assigned to operations for now
Isn't that what the pool is for? 🤣
Leaves a pleasant chlorine cologne that lasts til morning
 

Disstevefan1

Well-Known Member
Have been at Disney for nearly two weeks -- went into the park 10 days.
Bought SIGNIFICANTLY less souvenirs (like a minuscule amount),
Ate out at one Disney-owned sit-down and one counter-service restaurant (over 13 days!) .
I refuse to pay more for a Disney trip than I did before.
We spent considerably less than we ever did before on this our first trip since the start of COVID.
Stuck going to Magic Kingdom before you can go into Epcot to eat at your dining reservation...which is why we didn't do a single dining reservation on this trip.
Disney should hear this!
Please send your entire story to: wdw.guest.communications@disneyworld.com
 

Sirwalterraleigh

Premium Member
The first thing that is likely to change is park hopping rules. WDW is still at ~40% staffing levels, so they are going to continue to need that artificial cap to capacity until it returns to at least 60% maybe more.
Not that I don’t believe you…but that -40% seems high.
Isn't that what the pool is for? 🤣
That’s at least compensates for the lack of urinal in the room 👍🏻👍🏻
 

Sirwalterraleigh

Premium Member
It has picked up substantially in the past few months. But yeah, I hear you. 40% recovery though still pretty dismal considering it's been two years. Mistakes were made.
Laying off everyone when it wasn’t needed and then resisting raising hourly rates to keep up with the competition afterwards…perhaps?

Over reliance on their indentured…errr…I mean “college and international interns”??
 

mm52200

Well-Known Member
Aren't the survey people usually CP? They are probably assigned to operations for now

Leaves a pleasant chlorine cologne that lasts til morning
Research was its own department, never CPs.
However all of research in the parks was laid off in Fall 2020 except for a few remaining cast at Springs.
All surveys and research are emailed to guests.
 

Sirwalterraleigh

Premium Member
Research was its own department, never CPs.
However all of research in the parks was laid off in Fall 2020 except for a few remaining cast at Springs.
All surveys and research are emailed to guests.
There’s also the concept that they may not really want much of on the ground “feedback”?

What’s to ask about “the guest experience”? There’s no where for them to handle people except in the ways they are dictating it now.
 
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mm52200

Well-Known Member
There’s also the concept that they may not really want much of on the ground “feedback”?

What’s to ask about “the guest experience”? There’s no where for them to handle people except in the ways they are dictating it now.
That’s a different conversation if they want to or not, but it’s much easier to send out research surveys now that every guest is linked to a park reservation and email account that they can just send.
Prior to closures the number of surveys they actually did in the park in person was pretty small with most research shifting to them sending emails anyway.
 

Diamond Dot

Well-Known Member
My recent trip to Disney was one where I spent the least I ever have on souveniers. I did a lot of shopping at places like Walmart and Joanns and for the first time ever I did not have excess luggage, I actually had only 21 kg, 2kg less than allowed. I bought no T-shirts, fluffy toys or any of the usual stuff. I did buy pins and a few 50th anniversary items, but, my only big spend was a Dooney and Burke purse (that did cost $280 :eek:) the one with all the Disney cats on it, but, even with that I spent a lot less than normal.
 

Ayla

Well-Known Member
My recent trip to Disney was one where I spent the least I ever have on souveniers. I did a lot of shopping at places like Walmart and Joanns and for the first time ever I did not have excess luggage, I actually had only 21 kg, 2kg less than allowed. I bought no T-shirts, fluffy toys or any of the usual stuff. I did buy pins and a few 50th anniversary items, but, my only big spend was a Dooney and Burke purse (that did cost $280 :eek:) the one with all the Disney cats on it, but, even with that I spent a lot less than normal.
I'm sitting at the airport, waiting for my flight home. I bought a tervis tumbler from our resort (OKW). That's it for souvenirs.
 

Diamond Dot

Well-Known Member
That's because it was.
Nope, because if you could only get a FP+ for something like FoP in the late afternoon or evening you were still free to go to other parks during the day. Or you could book a ADR in MK in the morning and choose a FP+ for DHS later in the day. The reservation system is nothing like FP+
 

Diamond Dot

Well-Known Member
Park hopping is already a paid add-on.
Which is why preventing use of it until 2pm is shameful, considering many resort guests with a reservation will go into the park for early morning half hours and be ready to leave after the midday parade or even before, the park hopping should begin earlier and if they want to give resort guests a much deserved perk then they could allow park hopping from 11am for them andmidday for all other guests.
 

RyMickey

Active Member
Which is why preventing use of it until 2pm is shameful, considering many resort guests with a reservation will go into the park for early morning half hours and be ready to leave after the midday parade or even before, the park hopping should begin earlier and if they want to give resort guests a much deserved perk then they could allow park hopping from 11am for them andmidday for all other guests.
Or they could just remove the reservations entirely.

Disney has done a lot of things I don't like lately, but the reservation system is the worst, in my opinion. The fact that I'm staying onsite, paid for my tickets, and, theoretically could not have gone into a park the first week in May (when it wasn't even REMOTELY crowded/at capacity) is ludicrous. I understand there are staffing factors at play, but but that's also indicative of current management failures. (Having to wake up at 6:45 for Genie is a close second in terms of horrendous changes.)

I am "THE DISNEY GUY" to all who know me. I would NOT recommend anyone go to the parks now. We are DVC, but we stayed offsite in a rented home for the first time this trip for a week prior to shifting to the Boardwalk. Don't get me wrong -- there is something still "magic" about staying onsite. It felt like I was home after two years of not being there. However, we plan on renting a house in the future and not partaking in Disney on certain trips, taking advantage of Sea World, LegoLand, and Kennedy Space Center on future trips.

COVID played a role in some of our decisions this time still -- we have unvaccinated under-5-year-olds we were traveling with -- which may have been a reason we didn't eat out as much as normal, but we went into this trip adamant that if we were going to have to pay for Genie+ or Individual Lightning Lanes, Disney wasn't getting our money from us elsewhere. And they didn't. Significantly less Flower and Garden food booths, significantly less souvenirs (I bought a single Boardwalk t-shirt) -- we couldn't give in to paying more. (And good lord, the prices on those t-shirts? Anything over $25 is ludicrous to me...maybe I'm just getting old and cranky, but the Disney t-shirts aren't a great quality to begin with so paying above $25 is a no go for me.)

Regardless, back to the biggest crux of the problem -- that reservation system...if it continues for longer, it really is enough to make us consider some serious changes to our park-going (which then would lead to a significant reduction in $$ spending).
 
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networkpro

Well-Known Member
In the Parks
Yes
Actual prisoners can earn more money than those employees though.

It depends on your definition of what earnings are comprised of that matters. Wages in federal incarceration are only .12 to .40 per hour for internal prison jobs and rise to the staggering top of up to $1.15 for prison industries. Don't be naive and equate accepting voluntary employment for a pre-stated wage and benefit package with the mandatory domiciling of criminals.
 

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