I guess it is time to call again and see what is going on. I have been emailing at least once a month since July and continue to get the same canned responses with arbitrary months of when the refund will be processed. The only time I have called was when I had opted for the refund in May and that took hours of time to do that as it was around the time they announced the reopening date. My passes expired July 8 and they were removed from my MDE on July 9 as they were not extended. The extension was applied to my new APs that I activated on July 11 as they now expire in August 2021.