I suspect they want to record this at the end of the current fiscal year (end of September).Thats what i was wonderjng too if they say mid-late september but really want till oct to do it. Still annoying though
I got the refund credit for both my silver AP's last week back to my Amex.
New fiscal year
Has anyone gotten a refund via gift cards yet? We bought our annual passes via gift cards and we have not seen or heard anything since we cancelled our AP's via the email link that was sent to us a while ago.I'm not sure why they would not have just said November if they wanted to put it in the new FY. I would have expected them to want to keep COVID write-downs concentrated together rather than let the spillover intentionally. (We all know this upcoming FY is going to be colored by COVID no matter what, but it has a far better chance of "looking up".)
I had to cancel via phone because my wife's pass renewal was purchased in February, but not activated, so it was giving me an issue when I tried to cancel via the link they sent. Only had to make one call.Did you cancel using the email links sent out? Are you willing to share the refund amount (ideally as a per day calculation)? Did you make follow up calls?
Just trying to get some data points into the thread for folks.
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