Anyone else have trouble getting through to WDW DINE this morning to book CP d/p?

[minniemouseuk]

I took the day off today especially to book the Candlelight Processional dinner package.


Anyway the first time I dialled (at 7am USA eastern time, or it may have been a minute or two before), I'm informed that the line is currently closed. I redail, and am told the same thing.

The third time I'm told "Welcome to Walt Disney World Dining" or words to that effect. I'm then presented with the following options (text isn't 100% accurate):-

PART ONE
Press 2 for dining at the Grand Floridian's Victoria & Alberts
Press 1 for other dining

I press 1

PART TWO
Press 2 if you are from the Orlando area, or if your vacation is within the next 7 days
Press 1 if you are planning a trip ahead of this time

I press 1

PART THREE
Please enter your reservation number, or your 10 digit home telephone number, followed by pound(?)

I'm now compltetely thrown as my reservation number is only applicable in the UK, and my home telephone number is less (or more with area code) than 10 digits. So I do nothing and hear "I'm sorry, I didn't catch that..." and it repeats part three. Again, not sure what to do, I do nothing, and then hear this...

PART FOUR
Press 1 if this is your fourth or more trip
Press 2 if it isn't

I press 1

Anyway, I then get through to music, and continue to hear music for the next 40 minutes!!! I feel totally exasperated, given that I rang at 7am on the dot.

Anyway, I decide to hang up (it's an expensive call from the UK).

I ring WDW DINE again, and try a different approach...

In PART 1, I select option 2 for Victoria and Albert's. I get straight through to an agent, who then says they will have to transfer me (which was what I expected to happen). I then expect to be back in the same queue again, but another agent answers in a matter of seconds! And I then proceed to book the Candlelight Processional package (We're going December 15th at 5pm, followed by dinner at Le Cellier. We did want Coral Reef but were informed it was full!!!).

I'm really excited about the event, but found the telephone service appalling. Has anyone else had similiar problems?

minniemouseuk

 

[BeachClubVillas]

I got through with no problem just after 9AM. We're going December 3rd, 8:15 show, dinner at Canada at 5:30. I'm so excited. It's our first trip at Christmas!!


We really had a hard time when booking teh actual trip. We booked MVMCP for Dec 2nd. The guy tried to tell us that it wasn't a hard ticketed event, that we could just go. Luckily, I knew that he was wrong. Finally, after about 40 minutes and a transfer to his supervisor, he figured out he had booked us for the 1st and 2nd.

 

[swimmom]

I called just before 8:00 est and was on hold for about 15-20 minutes. I thought that it would be a long wait today since it was the first day for CP dinner package reservations.

 

[wannabeBelle]

I was on hold for one hour this morning calling at exactly 7 am and finally had to hang up at 8 am as I had to get ready for work!!! As I hadnt gotten through, I just tried again just now and got through almost immediately. I Am all set and booked for Dec 14th!!! WOOHOO!!!!!! Belle

 

[vilegirl]

I just called and got through without any wait! I'm all booked for Alfredos on 9 Dec. :sohappy:

 

[Dukeblue1016]

What is a Candlelight Processional? I have never heard of this... can someone explain? Thanks

 

[PhilharMagician]

I called at 7:40 this morning and waited less than 10 minutes. I was quite surprised that I did not have at least a 30 minute wait.

 

[shoppingnut]

What is a Candlelight Processional? I have never heard of this... can someone explain? Thanks

It's the telling of the christmas story. Here is a link that explains it more fully. http://www.allearsnet.com/tp/h_cpfaq.htm

 

[mrtoad]

I called for something else and got right through, have you tried again?

 

[DisneyLSU2000]

Pay attention when you book!

I just booked my reservation for Dec. 20th at Le Cellier:sohappy:, and there were a few glitches in the booking process. After checking availability, confirming times, and entering most of my personal information, the agent put me on hold. She came back after a few minutes, apologized, and then had to re-enter all of my information from the beginning. This time, after typing everything in and going through all of the dining spiels, she said something along the lines of, "Okay, that will be $30.99 per adult for a total of [whatever]. Would you like to put this on a Visa card today?" Of course, the price - while tempting - was obviously wrong, and had I not known better, I suspect I would have been in for quite a disappointment come December. So after more apologies and a third round of entering information, I got the right restaurant, show time, price, and (hopefully ) confirmation number. The agent was very nice; she apologized several times and thanked me for my patience. I've booked through WDW-DINE many times before with no problems, so I suspect this is just an isolated incident due to a new interface, new agent, or both, but I just wanted to advise everyone to listen up when they're giving you all that information at the end to make sure you're getting booked for everything that you thought you were!

 

[PixyDust]

I was so busy today that I didn't get around to calling until 4:50 this afternoon. Got right through and got my first choice date, restaurant and time. I was expecting to get turned down for at least one!

 

[wcox377492]

It was slow for me too. I called WDW dine at 700 eastern and after 10 minutes on hold I called CRO on the other line and got through in about 5 minutes and ordered my CP dinner packages. I was still on hold with WDW dine when CRO answered

 

[pinkrose]

I just booked my reservation for Dec. 20th at Le Cellier:sohappy:, and there were a few glitches in the booking process. After checking availability, confirming times, and entering most of my personal information, the agent put me on hold. She came back after a few minutes, apologized, and then had to re-enter all of my information from the beginning. This time, after typing everything in and going through all of the dining spiels, she said something along the lines of, "Okay, that will be $30.99 per adult for a total of [whatever]. Would you like to put this on a Visa card today?" Of course, the price - while tempting - was obviously wrong, and had I not known better, I suspect I would have been in for quite a disappointment come December. So after more apologies and a third round of entering information, I got the right restaurant, show time, price, and (hopefully ) confirmation number. The agent was very nice; she apologized several times and thanked me for my patience. I've booked through WDW-DINE many times before with no problems, so I suspect this is just an isolated incident due to a new interface, new agent, or both, but I just wanted to advise everyone to listen up when they're giving you all that information at the end to make sure you're getting booked for everything that you thought you were!

We called at 8 something central time. Le Cellier was booked already for our date (Dec. 8th). We got in Chefs de France though. I ended up calling back because they charged us for a tier 2 instead of tier 3 (not that I'm complaining). I was worried we'd get there and something would be messed up.

 

[imamouse]

I too had a very long hold time this morning. I called right at 7:00 AM ET, and received the recording that the office was closed. I hung up, dialed again, and began the usual prompts (press 1, press 2, etc). Just as I got into the hold queue, my #@$% cell phone dropped the call . I grabbed my husband's cell phone (different model) and again entered the hold queue at around 7:05 AM and held for a solid hour before a CM answered. I had listened to the entire loop of hold music and heard about 4 -5 repeats! Drift: I never knew before this morning that I could do my make-up with one hand!

Although the CM was very polite, I was terrified that the cell phone was going to drop the call [again] at any minute (we have terrible cell phone signal strength from our home, but excellent anywhere else). I tried to gently hurry her up and even asked if she could jot down my credit card number in case the call did drop, but she declined, saying that I had to be on the call to book. I understood and didn't complain, but she already had all of my information except for the payment. Anyway......

I was told that the only options available for me at Le Cellier for Dec 17 (combined with the 8:15 CP performance) were 4:00 - 5:30 PM. As I had already decided on anything between 5:30 and 6:00 PM, I snapped up the 5:30 reservation.

In the end I did get exactly what I wanted, but none-the-less, I am appalled at the wait time in the hold queue. Yes, I was using a cell phone with a goodly amount of minutes per month, but that's not the point. A hold time of this length is not acceptable from any company, much less one that prides itself on customer service! And yes, I will be writing to Guest Relations to complain. Today's volumes should have been anticipated and staffed accordingly.

 

[lawyergirl77]

A hold time of this length is not acceptable from any company, much less one that prides itself on customer service! And yes, I will be writing to Guest Relations to complain. Today's volumes should have been anticipated and staffed accordingly.

Not to disturb a perfectly good rant, but when I spoke to the CM yesterday morning, she said that there was not one phone station empty and that they knew it was coming and were trying like crazy to cope with the madness. While your anger is understandable, they did the best that they could under the circumstances, so I'm not sure that a letter to Guest Relations is warranted... :wave: