Has anyone noticed a change in the team members? For the past couple of years, my friend and I have been complimenting them - especially compared to DL, where they have become increasingly inflexible.
But yesterday, it seems to have changed. My friend forgot her handicapped placard. They let her park in that area before but not this time (she has paper proof).
She then went to get the disability pass but was told she has to preregister on the app (she uses a flip phone, lol) and submit a doctor's note, which will then be evaluated by UStu to decide what allowances to make. Then he said that everything is handicapped accessible so it won't make a difference anyway.
At 3 Broomsticks they had many empty tables but weren't seating until you had your food, and doing it poorly. There was a party of 7 and rather than have them wait to the side and seat smaller parties (although we could all see open tables that would fit them) they held us in an increasingly long and unhappy line. My friend uses a walker and they tried to put us in the middle of that thick warren of tables. We and several other groups rebelled and sat ourselves.
I don't necessarily blame the team members; they all had deer in headlights eyes. Did some Edict From Above come down?
This really should be brought to Universal Studios Hollywood. Even though it still needs tweaking, and the app features still aren’t up and running, the guests are loving this thing. Lines were long all day without any advertising; all based on word of mouth and the very eye-catching facade. And the line still moves fast: even though the wait was often posted at 40-45 minutes, I rode when the queue was packed and only waited about 15 minutes.
