So we arrived at pop century this afternoon. We had booked a prefered room and requested a king bed, and a ground floor. The room they sent us to was on the 3rd floor and had 2 double beds. Now i fully understand these are requests we made but i was bummed because i am a larger man and i work midnights so really vacation is the only time the wife and i get to sleep in the same bed. We talked to the front desk supervisor to see if something could be done. She asked if there was another resort we would like to stay. My wife said she just wanted a king bed and i joked the grand floridian. She picked up the phone and called them and they were booked she then called the poly and they had a room she gave us a taxi voucher and sent us on over. Really top notch customer service. The wife and i were awestruck. We have talked about a deluxe "some day" now here we are
