ImperfectPixie
Well-Known Member
I participated in that survey. It sure as heck seemed like whoever requested a survey be performed didn't want it renamed.
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A sequel? Nah, not this one
- Thread starter pheneix
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Brer Panther
Well-Known Member
To be fair, most of the "new names" on that survey sucked.
Wasn't one of the choices "Disney's XL Park"?
Wasn't one of the choices "Disney's XL Park"?
RSoxNo1
Well-Known Member
Don't get me wrong, it happens, but not very often. I have several people that forward their surveys to me and the free form text box might appear on several but it's often on things that most of us on here would deem inconsequential.
RSoxNo1
Well-Known Member
Disney's Kaleidoscope Park
SteamboatJoe
Well-Known Member
The options were extraordinarily crappy.
Ldno
Well-Known Member
Damn, LOL where do ya’ll shop around that you never get surveys with suggestion boxes?
Went to chuck e cheese this weekend, of course if you fill out the survey they will give you 100 tickets BUT they are questions in there where you can write in what they can improve on and do better. I wrote my sugestions, the generic store worker wants 10 out of 10 stars but believe me they listen.
Went to the Alamo drafthouse this past friday, after the movie I got an email with survey, in the past even if I gave them a 1 star rating regarding an issue they had, a manager always followed up to ensure customer satisfaction, BUT this time it was more like Hey what can we do to improve our services, I told them in a polite way their menu sucks(popcorn and pizza None of the signature dishes they had in the past were there) not to mention they especifally asked me what suggestions I had for them, I told them let us disposable plastic gloves for our refills like Santikos does just to throw it out there and the ability to order more food in the theater since now you have to order your food before the movie.
Heck The freaking Lego store, of course I like to give good feedback to the store as usual And there’s a block on there about what they can do differently and i gave them a sugestion and the store manager followed up with an email.
My whole job as a former ATT tech depended on good surveys from customers because they do look down upon that, but when I moved up to Sales I can tell you Management does pay attention if a customer gives you a negative review and the willingness to recommend the brand is no. Going back to ATT whenever I do something, be call their support and manage a service repair Anytime you place a No a mananger is supposed to follow up with you to ensure you are fully satisfied in anyway possible.
The whole time I‘ve been to Disney I only got one customer satisfaction email and it was right after my trip in march And to be honest like they mentioned it wasn’t suggestions, just how was your trip and they never followed up with a thank you email, you are right it all depends on who listens, but heck even Apple will listen to any suggestion you drop in the apple.com/feedback, be 5.1 Dolby support at the Time with iTunes for PC(this issue got escalated so high up I was working with an apple engineer who bought the same set up I had to replicate the issue and after months of going back and forth they finally fixed it) Disney knows they got the brand, so they understand that customers will be happy no matter what but seriously you cannot suggest anything to them unless you refer your issue to a manager for positive feedback. As a former customer service rep, that kind of feedback does matter in the metrics especially if they want to be rated by the JD power and Associates award in my opinion, but Alamo, Lego, Chuck E Cheese was done this weekend, the US postal service is optional but still you can always drop how you feel and a suggestion on how to improve.
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DoleWhipDrea
Well-Known Member
I feel like most of the surveys I’ve gotten from Disney have text boxes I can write in at multiple points, and sometimes at the end asking if I have any other related comments that I wanted to add. But essentially all of them have been related to dining.
One that I appreciated filling out was the one from Disney Springs’ reopening. I felt that the employees were all doing a great job but the visitors weren’t following guidelines, and I was surprised that with the amount of parking Disney has that they weren’t having visitors park in every other space like Universal does (this helps a lot with social distancing.) I wrote about both. The next time I visited, mask usage and enforcement improved and parking was staggered.
Haven’t been lucky enough to get any Disney surveys about rides or potentially renaming of parks. I remember reading about the options that came up for renaming DHS and being stunned that they were all bad. That absolutely felt rigged to me!
One that I appreciated filling out was the one from Disney Springs’ reopening. I felt that the employees were all doing a great job but the visitors weren’t following guidelines, and I was surprised that with the amount of parking Disney has that they weren’t having visitors park in every other space like Universal does (this helps a lot with social distancing.) I wrote about both. The next time I visited, mask usage and enforcement improved and parking was staggered.
Haven’t been lucky enough to get any Disney surveys about rides or potentially renaming of parks. I remember reading about the options that came up for renaming DHS and being stunned that they were all bad. That absolutely felt rigged to me!
Epcot82Guy
Well-Known Member
A major difference is the goal of the survey. There are surveys that are focused on guest satisfaction. There are others that are focused on selecting an action from a list of predefined actions. Having done a number of surveys across the parks, Disney typically uses the latter in its surveys. It actually uses guest satisfaction to filter out the responders. But, they are looking to decide between set courses of action vs. really understanding your opinion.
That's not to say Disney doesn't consider a surprising result in guest satisfaction. It's that they are clearly looking for preference.
For example, you could get a Disney Springs survey. IF it was guest satisfaction, it would be about your general experiences, what can we do better, etc. If it is a selection survey, it would say - which of these specific categories would you like added - quick service restaurant, lounge/bar, sit down restaurant, grab and go food, character dining. You would typically get the ability to make general comments in the second version. But, it's not designed for you to add other categories or options. It's really a poll from selected options.
Neither is right or wrong. But, they have different design intents.
That's not to say Disney doesn't consider a surprising result in guest satisfaction. It's that they are clearly looking for preference.
For example, you could get a Disney Springs survey. IF it was guest satisfaction, it would be about your general experiences, what can we do better, etc. If it is a selection survey, it would say - which of these specific categories would you like added - quick service restaurant, lounge/bar, sit down restaurant, grab and go food, character dining. You would typically get the ability to make general comments in the second version. But, it's not designed for you to add other categories or options. It's really a poll from selected options.
Neither is right or wrong. But, they have different design intents.
CaptainAmerica
Premium Member
That's my point. Free form text boxes are anathema to mass market surveys.
CaptainAmerica
Premium Member
Even the guest satisfaction surveys are calibrated across time and relative to other surveyed data points.
"Kilimanjaro Safaris has an 82% 'Excellent' rating" is relatively useless information in a vacuum. It's only valuable when you can combine it with other data points, such as:
- Kilimanjaro Safaris only had a 76% 'Excellent' rating on the days the male lion was backstage for a medical procedure.
- Only 48% of Animal Kingdom guests got to ride Kilimanjaro Safaris because of capacity issues related to vehicle maintenance.
- Kilimanjaro Safaris is rated 86% 'Excellent' in January but only 78% 'Excellent' in August.
- Expedition: Everest has an 80% 'Excellent' rating.
- Kilimanjaro Safaris' 'Excellent' rating has been steadily decreasing for the past two years.
Tim Lohr
Well-Known Member
How long have guys been on here "acting like insiders, talking about budgets?" ...and what has it gotten you?
No one cares, it's not what the business is about... it's about entertaining people. When the people get mad about the lack of entertainment or quality of the entertainment? That's when things change ...People were mad there was no Pirates ride in the early 70's ...so one got built ...People are apparently mad about Splash Mountain now ...so it's going away.
The real bottom line is "making people happy" ...if cheap spinner rides like Dumbo make people happy, then they build more spinner rides ...people talking about budgets on the internet means nothing to The Walt Disney Company
No one cares, it's not what the business is about... it's about entertaining people. When the people get mad about the lack of entertainment or quality of the entertainment? That's when things change ...People were mad there was no Pirates ride in the early 70's ...so one got built ...People are apparently mad about Splash Mountain now ...so it's going away.
The real bottom line is "making people happy" ...if cheap spinner rides like Dumbo make people happy, then they build more spinner rides ...people talking about budgets on the internet means nothing to The Walt Disney Company
Parker in NYC
Well-Known Member
I enjoy Meet The Robinsons, very underrated and understandably admired by diehard Disney park enthusiasts. I saw @Furiated get livid with my post and it's certainly not my assessment of the work itself. And yes, it does belong in Tomorrowland. But going forward, the day Disney adds an obscure IP to Tomorrowland (TRON is a well known nearly 40 year-old franchise with its own universe) is the day I eat my hat. If I wore a hat. I'll just eat more cookies (so it's a win-win). Do MTB characters make appearances in the park? Sure. But so does Friar Tuck (and I'm still waiting for ANYTHING Robin Hood... for now, random character appearances and some fleeting wall decals in Epcot have to do the trick).
Furiated
Well-Known Member
Heh, I wasn't livid, but I do enjoy Meet the Robinsons and consider it criminally underrated.
Parker in NYC
Well-Known Member
I think I should have been less of an a-s-s the first time and responded the way I just did. I agree with you, I just never read much about it, even in fan forums.
DCLcruiser
Well-Known Member
MGM or bust.
tirian
Well-Known Member
I did too! Those names were terrible!
Was anyone else included in the Downtown Disney/Disney Springs survey? It had questions like whether you’d associate Sephora and Victoria’s Secret with a Disney shopping center. That was a real question.
tirian
Well-Known Member
First, no. No groups of people were angry about Splash Mt. until the echo chamber told them to be.
Second, then why are you on a fan forum where people discuss these things? It’s a hobby. If others can talk about trains, planes, and automobiles, we can talk about the theme park industry.
lazyboy97o
Well-Known Member
Consider the source. This is someone who mocked people for believing the fake news that Disney was building Ratatouille and a gondola.
tirian
Well-Known Member
Didn’t know that! Thanks.
