Disney also made smart moves to prepare for reopening. It just doesn’t line up with what you think they should have done.
How many companies do you know of that lost almost all revenue streams were still investing in non essential items.
And here is the crux of our differences:
While you believe upgrades and improvements to the Biggest Tourist Destination in the world to be "non-essential", I argue that they are, in fact, essential for any company to thrive. They are also FAR overdue, and have been since my last visit to the bubble in 2016. Nobody in their right mind would have let WDW fall into bankruptcy, it is way too much of a cash cow and the ramifications of this would be devastating to the Central Florida region, and the US Tourism industry writ large.
So, with that in mind, let's now look to the future as it stands today:
-Phased openings (due to layoffs/hiring issues) of incomplete parks (due to construction delays which TDO is blaming on COVID) with reduced capacity (due to mismanagement of staffing) and reduced accommodations (also due to mismanagement of staffing).
-Cost cutting (as detailed above) has also now led to the Bourgeoise Deluxe sect getting extra Disney Magic compared to the proletariat at the Values/Mods (which goes against Walt's "To all who come to this happy place: Welcome!", and instead says "To all of those rich enough to stay at this happier place: you're more welcome!").
Whereas, if TDO had had a more forward-looking and less risk-averse management, it could have been this:
-Full staffing throughout the pandemic, with CM reassignment on a temp. basis to other areas in P&R, completing maintenance tasks and assisting in upgrades/improvements.
-Obviously the Hotel and F&B staff would have been most affected by this change. But, what is more impactful: being temporarily reassigned to another area, or being laid off with no return date or guarantee of reemployment?
-90% of the WDW Wish List (50 Magical Things...) could have been completed by doing this (my guess, not actual researched projection).
-Parks would have opened when Desantis lifted restrictions, resorts would all be at Full Capacity (or whatever existing restrictions would allow), there wouldn't be this massive effort to recruit housekeepers and F&B Staff with $1k Bonuses, and I'd even venture to guess the EMH for Deluxe only guests wouldn't even be here, as everything would be open, staffed and able to handle the amount of guests just like they used to.
Keep in mind: They also delayed a lot of the upgrades that they still need to complete no matter what (SSE, BTMRR, SM, etc). All of this could have been done during the lull, but instead it is now going to affect future guest experiences when it could have affected NO guest experiences. They will be completing these on borrowed money anyways.