Damn, LOL where do ya’ll shop around that you never get surveys with suggestion boxes?
Went to chuck e cheese this weekend, of course if you fill out the survey they will give you 100 tickets BUT they are questions in there where you can write in what they can improve on and do better. I wrote my sugestions, the generic store worker wants 10 out of 10 stars but believe me they listen.
Went to the Alamo drafthouse this past friday, after the movie I got an email with survey, in the past even if I gave them a 1 star rating regarding an issue they had, a manager always followed up to ensure customer satisfaction, BUT this time it was more like Hey what can we do to improve our services, I told them in a polite way their menu sucks(popcorn and pizza None of the signature dishes they had in the past were there) not to mention they especifally asked me what suggestions I had for them, I told them let us disposable plastic gloves for our refills like Santikos does just to throw it out there and the ability to order more food in the theater since now you have to order your food before the movie.
Heck The freaking Lego store, of course I like to give good feedback to the store as usual And there’s a block on there about what they can do differently and i gave them a sugestion and the store manager followed up with an email.
My whole job as a former ATT tech depended on good surveys from customers because they do look down upon that, but when I moved up to Sales I can tell you Management does pay attention if a customer gives you a negative review and the willingness to recommend the brand is no. Going back to ATT whenever I do something, be call their support and manage a service repair Anytime you place a No a mananger is supposed to follow up with you to ensure you are fully satisfied in anyway possible.
The whole time I‘ve been to Disney I only got one customer satisfaction email and it was right after my trip in march And to be honest like they mentioned it wasn’t suggestions, just how was your trip and they never followed up with a thank you email, you are right it all depends on who listens, but heck even Apple will listen to any suggestion you drop in the apple.com/feedback, be 5.1 Dolby support at the Time with iTunes for PC(this issue got escalated so high up I was working with an apple engineer who bought the same set up I had to replicate the issue and after months of going back and forth they finally fixed it) Disney knows they got the brand, so they understand that customers will be happy no matter what but seriously you cannot suggest anything to them unless you refer your issue to a manager for positive feedback. As a former customer service rep, that kind of feedback does matter in the metrics especially if they want to be rated by the JD power and Associates award in my opinion, but Alamo, Lego, Chuck E Cheese was done this weekend, the US postal service is optional but still you can always drop how you feel and a suggestion on how to improve.
there is nothing on god's green earth that could convince me that's an appropriate amount of money to spend, on ONE attraction.
