Prior to starting a family, my wife and I thoughtfully made the decision that we wanted to visit WDW 3-5 times within a year. We crunched the numbers and consulted our calendars and made the decision to purchase APs, as it would be financially beneficial to us as opposed to buying individual tickets for each trip (as one would imagine). We knew that in the fall, or starting school year calendar in August 2020, that we wouldn't be able to go anymore. So, last October (2019), we purchased our APs and made our first visit. We again visited Christmas week 2019. Our thoughts moving forward were that we would go by ourselves again in mid-March and then again in May with some friends for a week and then that would be the last time we use our APs.
Coronavirus happened and shut down our two planned trips (as it did with many other people). While disappointed about not being able to go, we understood that this was something that could not be avoided. We assumed Disney would come up with a plan to extend passes or compensate APs appropriately for missed months and even for canceling their passes totally.
I believe, that because I purchased APs specifically to receive the benefits that come with them, that I should be appropriately compensated for the product and services that I was promised to receive and did not. I believe that I should be fully compensated from the time WDW shut down until the end of my APs, in October 2020, which would be roughly 7 months. So far, Disney has been super vague about compensation and even pass extensions even with their notifications. I would expect Disney, at the very least, to follow Shanghai Disney's model where APs are extended the amount of months that the parks are not 100% open. However, this is not the case for WDW APs.
While at work today, my wife spent nearly 4 hours on hold and being jerked around by completely incompetent Disney customer service agents. I am aware that with Florida's current spike in covid19 cases, that Disney may be rethinking it's reopening date, but these agents weren't able to answer any of our questions and even suggested that we go ahead and cancel our passes and then call back when a definite plan has been announced by Disney. Like that would really turn out positive in our favor...
Coronavirus happened and shut down our two planned trips (as it did with many other people). While disappointed about not being able to go, we understood that this was something that could not be avoided. We assumed Disney would come up with a plan to extend passes or compensate APs appropriately for missed months and even for canceling their passes totally.
I believe, that because I purchased APs specifically to receive the benefits that come with them, that I should be appropriately compensated for the product and services that I was promised to receive and did not. I believe that I should be fully compensated from the time WDW shut down until the end of my APs, in October 2020, which would be roughly 7 months. So far, Disney has been super vague about compensation and even pass extensions even with their notifications. I would expect Disney, at the very least, to follow Shanghai Disney's model where APs are extended the amount of months that the parks are not 100% open. However, this is not the case for WDW APs.
While at work today, my wife spent nearly 4 hours on hold and being jerked around by completely incompetent Disney customer service agents. I am aware that with Florida's current spike in covid19 cases, that Disney may be rethinking it's reopening date, but these agents weren't able to answer any of our questions and even suggested that we go ahead and cancel our passes and then call back when a definite plan has been announced by Disney. Like that would really turn out positive in our favor...