Honestly...they don’t care. The one thing about APs or DVC is they know you have you and they know you want them more than they want you.Sorry, misinterpreted your other post. It has been one of those days. Regardless of Disney's reasons for not refunding promptly, it is rather annoying that some people (who requested after May) are getting their refunds and I continue to be told that my refund eventually and they cannot really say when.
It still sucks though.