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Dealing with a rude CM
- Thread starter cheezedoodle20
- Start date
I don't know about that ... I deal with rude folks on the job on a daily basis and trust me when I say that if I were rude in return I would no longer be employed. That said, why on earth would I put up with outright rudeness from a Disney castmember when I'm paying (and dearly) to be there on my vacation?
I've always expected only the best from Disney; it's one of the many reasons I save so long to visit - why would this be an exception?
If worrying about the one CM who was having a bad day is more important than forgetting it and enjoying the rest of your day at WDW, then that's great. But, if I were you, the next time you were down here on vacation I would forget an encounter with a bad CM and try to thank and acknowledge those CMs who are having a good day and speading the magic.
First of all it sounds like you don't care if a CM was nice or not, you just want to get something for nothing and you will use a CM as an excuse to get that. I guess if a CM burps by accident in your presence you will call up Bob Iger and demand a free trip! :brick:
Mansion Butler
Active Member
I've seen reprimands for repeatedly not smiling, though.
Baums101
Member
geese that is really rude. i have never experienced anything like that.
jiminy.cricket
Well-Known Member
That's nice to know! I always felt like big brother was watching...I've said "I don't know" to guests a few times, but always tried to direct them to someone who might know. Firing someone for not constantly smiling seems harsh, though. It hurts my face after a while if it's forced, and it's not like wages are that high either. I would have to say I was mainly self-motivated in terms of guest service, though. If people try to coerce me, I tend to become more introverted because it ruins my mood and my mood is something over which I have little to no control.
jiminy.cricket
Well-Known Member
LMAO. That is my favorite Disney term ever. I'm so stealing that one.
AEfx
Can I steal it too?! I love it!
jiminy.cricket
Well-Known Member
Even at the Haunted Mansion?
DisneyChik17
Well-Known Member
I have had a woman yell, and I mean yell at me for where my foot was during FotLK. According to her it was in the stairway, but it wasn't. She got in my face and got on to me for how I was sitting. It was rude and ridiculous. That was the most unpleasant experience, but we have had a few.
I understand that people are human and have bad days, I work retail. I get not wanting to be around people. Even still, there is no excuse for it. You fake a smile and ask politely. I would get in trouble if I don't do all that I can to help a customer. You look high and low, go to the back, whatever it takes. If a simple store can provide that, I expect the Happiest Place on Earth to do the same.
I understand that people are human and have bad days, I work retail. I get not wanting to be around people. Even still, there is no excuse for it. You fake a smile and ask politely. I would get in trouble if I don't do all that I can to help a customer. You look high and low, go to the back, whatever it takes. If a simple store can provide that, I expect the Happiest Place on Earth to do the same.
SallyfromDE
New Member
Well, I've been to Disney every year for the last 20 years. And the worst I've had is basically indifference. That is, until this last trip. OMG!! And of all places, Liberty Tree Tavern. When we went on the trip, my Mother had just gotten out of the hospital for an unexpected emergency. She really wanted to go, as earlier in the year, my Dad had passed away. The entire week, she was weak and tired. I pushed her around in a wheel chair. I don't think she ate much the whole time. Near the end of the week, she finally remarked that she was hungry. Our ADR wasn't for a few hours, but we happened to be walking by. So I thought I'd go in and ask. If they couldn't fit us in, we'd decide on what we wanted to do. Go somewhere else, wait or cancel. When I asked, the hostess huffed at me and slapped pens around the counter, telling me she couldn't possibly look up my ADR # (which I know isn't true) to see if I had one later. Then she said, some back and 6, I can seat you then. I asked her if she needed my name and she said "no", I can take care of it. An hour later we came back. She practically called me a liar, saying she never spoke to anyone and never would have told me to come back. The whole time slapping pens around on the counter. I was so mad, I was shaking. She saw me write her name down, and huffed that she could check in the back to see if they could seat me, but she knew they couldn't. Well, guess what? They were able to seat us. We had a wonderful meal, wonderful waiter, and wonderful character interaction. I only wish I had asked for the manager then, instead of waiting until we left and stopped at guest services. I'm glad it happened at the end of the trip, or it would have ruined the whole week.
Mansion Butler
Active Member
:lol
No. But they do watch for us to make sure we're not overly rude. We have alot more leeway, but you do have to be fun about it.
Mansion Butler
Active Member
Soitenly.
As a CP, my first two days were learning the important stuff about being a CP and checking in and such. Training for working at Disney World began the third day. That day was only traditions, which is usually just a little more than 3 hours. Not too bad, 'cept they got my schedule wrong and I had to wait at DU for three hours before I could take my class.
Anyway, traditions is your introduction to everything Disney. You learn the history of the company, the point of the company, and what it means to work for them. It's mostly stuff everyone posting here gets, and it's not really anything I needed, either, but obviously they don't really do things on a case-by-case basis. In addition, there's the usual stuff you get everywhere, like safety training and sexual harrasment training, etc. Stuff specific to Disney World where you learn what the parks are about, and signing all your paperwork. It's also where you get your nametag (I freaked out) and ID. It's essentially everything you need to know about the company and the parks, as well as everything you need to be an employee, wrapped up in a few hours. It's. . . intensive.
After that, you get more and more specific. Alot of your training after Traditions is how to specifically implement what you learned into situations having to do with your job. The fourth day, all the new employees for the Magic Kingdom went to the park before it opened (I will always remember what Main Street looks like at 7:30 in the morning) and went around. The whole morning was spent, essentially, being taught about the park. We went up Main Street, learning about show and detail, to the Castle to learn about storytelling and rode the People Mover to learn about the history of the parks and the range of attractions available.
After that, we went over to Liberty Square and learned a little about restaurants at the Harbor House. Then our guide started telling a story about an old house, and I knew what we were about to ride. I was freaking out I was so excited to do the Mansion, not knowing for a few more hours that that's where I would be working.
In the afternoon, we split up specifically by department and area. For me being Adventureland/Liberty Square and Attractions. We learned a few tricks of the trade and alot about the area itself. The food, the shops, what you can find where and, especially, the rides. I'll have you know almost everything I know about the west side of the Magic Kingdom I learned in those few hours. We also got to ride Pirates. w00t.
The next day we learned more about the area, how to work with guests of specific needs, took tests, learned very specifically how to be a Cast Member, and learned how to work parade. We also got our costumes.
Day three of training (day six overall) we started training for our work areas. We got there early, learned how to open the ride, and how to do everything it took to be a Mansion Butler (and one maid). Next day there was more of the same and learning how to close the ride, then the final, fifth day of training, we had a brief brush-up and took a test to make sure we could do it right. Then we were cast members.
Every now and then there's brush up training or little tidbits of updates, but that's the major stuff. Traiditions, two days of learning about the park, getting increasingly more specific, then two days of learning your ride, then a day of testing.
figmentmom
Well-Known Member
BuzzComplexCM
New Member
I agree that the OP is pointing out one particular CM but the idea is that you hardly ever see threads on the message boards about CM's that did something good.
Again this is a good point, YOU are our guests and you should be treated with respect, hospitality, and all the warmness of home. But if you are OUR guests, wouldn't WDW be considered OUR home? I know when I have guests come to my home I expect them to respect me, the rules of my home, and everyting else. This is the same idea when it comes to WDW. When guests come to WDW they should be ready to treat the CM's, all the CM's, with the same respect they would treat their neighbor, family memeber, or anyone else who opens their doors to them. I know there are alot of CM's on this forum that will back me on this and some guests as well.
Also why is it most, I won't say all because I will get burned at the stake here, most of the guests who come to the parks leave their minds at the gate? Do they even bring them from home? It gets old when guests cannot follow simple instructions like: move all the way down, come back at the time on your fastpass, please wear a shirt around the park, smoke where it says to, be nice to others around you. And when they are instructed to do this, the attitude begins to fly.
Now please don't get me wrong, I love guests. I loved the fact that everyday when I went to work I was able to make people smile. I was able to make people laugh. I enjoyed talking to the guests from countries that I know I can never visit. I liked the fact that I was able to make grandparents smile, I could take that best vacation picture for families. I was able to make a newley wed honeymoon extra special by saying "Congrats" and "Good luck." But most of all I enjoyed the fact that I as able to give back to the guests and Disney what Disney had already given to me for many many years.
jmicro59
Member
You know what I find funny about all of these "rude CM's or rude guest" threads, if the guest is having a bad day (Yes it happens to guests in WDW) the guest is then crucified but if a CM has a bad day then its the old, well the CM's have to deal with so many people and probably was having a bad day. :shrug: Keep in mind here that I understand anyone can have a bad day and I'm not picking a fight, just making an observation.
cymbaldiva
Active Member
I'm afraid we're just going to have to agree to disagree on this one. Gross rudeness isn't something I endorse in the real world - I can't envision myself supporting it at the World.
Peace on this one - Have a Magical and Blessed day!
Gorjus
Well-Known Member
Guest and CM alike can get hot, tired, frustrated. There is not being magical and flat out rude. If a CM is behind a counter doing their job, but not really smiling much, that is not being magical. If they make a rude comment, well, that is rude. That rarely happens. But come on, fellow CM's...I know you can think of someone in your department who is negative backstage. You may not get to see them operate onstage, but you know they can't be that good with guests.
Now a guest can perceive something as rude that wasn't intended to be rude. Guests will often say you are rude if you don't give them exactly what they want. Guests will say you are rude if you are enforcing rules they don't wish to follow.
One afternoon around 3 PM at the Liberty brigde, a male guest pushing a female in a wheel chair, followed by the rest of the family, approached the bridge. The rope had gone up and everyone had to head either to Fantasyland, or over the bridge toward Crystal Palace. The man said he wanted to exit the park. I mentioned that the bridge was closed and pointed out the alternate route. He swore at me, and said that "she is disabled, you moron." He then stormed off. As he was storming off, I said: "then you'll appreciate that the alternate way is actually shorter." He really never heard what I said. All the guests gathered for the parade were watching me and smiling. I said: "someone's been at the MK a bit too long today."
I understood how the gentleman felt. He probably doesn't have the personality that it takes to wait in really long lines, in really hot weather, with crowded streets as well. Then I come along and block his path. I was the final straw. Yes, he was rude, but you could see the frustration in his face, bless his heart.
Now a guest can perceive something as rude that wasn't intended to be rude. Guests will often say you are rude if you don't give them exactly what they want. Guests will say you are rude if you are enforcing rules they don't wish to follow.
One afternoon around 3 PM at the Liberty brigde, a male guest pushing a female in a wheel chair, followed by the rest of the family, approached the bridge. The rope had gone up and everyone had to head either to Fantasyland, or over the bridge toward Crystal Palace. The man said he wanted to exit the park. I mentioned that the bridge was closed and pointed out the alternate route. He swore at me, and said that "she is disabled, you moron." He then stormed off. As he was storming off, I said: "then you'll appreciate that the alternate way is actually shorter." He really never heard what I said. All the guests gathered for the parade were watching me and smiling. I said: "someone's been at the MK a bit too long today."
I understood how the gentleman felt. He probably doesn't have the personality that it takes to wait in really long lines, in really hot weather, with crowded streets as well. Then I come along and block his path. I was the final straw. Yes, he was rude, but you could see the frustration in his face, bless his heart.