News New DAS System at Walt Disney World 2024

Angel Ariel

Well-Known Member
Regular resort room bookings are not room-specific. I don't know WDW's algorithm but I wouldn't be surprised if it allowed for a certain degree of overbooking due to expected cancellations. If overbooked, those reservations might be upgraded to another category or on rare occasion "walked" to another resort.

HA rooms are removed from inventory once booked. You do get a room with the features described in the booking. There is no "overbooking" unless something unexpected occurs such as a maintenance issue. But what you are describing is a REQUEST not an HA booking. People make requests all the time -- top floor, ground floor, near an elevator, near lobby, etc. for all kinds of reasons. REQUESTS are never guaranteed and the guest should understand they might not get the room/location they'd prefer. If ground floor is an absolute must at CBR or OKW (the only 2 resorts without elevators, and OKW does have elevators in a couple of buildings) then the guest should either book a wheelchair accessible room or choose another resort.
This. Handicapped accessible rooms actually show up separately as a room category on Disney's booking site. If inventory is available, they show up with room rates. If nto, they appear at the bottom with any other sold out room categories.
 

Angel Ariel

Well-Known Member
There's a simple answer here. He clearly doesn't qualify based on Disney's policies. To say that the other policies around refunds, needing a ticket before applying, etc. are unfair because people who don't qualify are still going to try to talk their way into DAS is strange to me. If you have POTS, anxiety, epilepsy, ADHD, lupus, etc., DAS isn't for you and you should proceed knowing that you're not eligible.
And what about the people with autism and developmental delays that have been denied DAS as well? they don't know that they don't qualify based on the website -mbecause the site explicitly includes them, yet they were denied. I've never been talking about people who are obviously not covered by DAS trying to work it in, I've been referring to disabled people who ostensibly could qualify for DAS but don't know for sure until they have the interview. There have been many with the posted issues denied, as I expect there will continue to be.

My DD qualified in October. IMO, her needs are at an extent that it shouldn't be a question and they 💯 fall into the stated categories Disney has posted for DAS, but I accept now that we could be denied at any time. We shouldn't have to put down thousands of nonrefundable dollars before we know that for sure.
 

jennab55

Well-Known Member
And what about the people with autism and developmental delays that have been denied DAS as well? they don't know that they don't qualify based on the website -mbecause the site explicitly includes them, yet they were denied. I've never been talking about people who are obviously not covered by DAS trying to work it in, I've been referring to disabled people who ostensibly could qualify for DAS but don't know for sure until they have the interview. There have been many with the posted issues denied, as I expect there will continue to be.

My DD qualified in October. IMO, her needs are at an extent that it shouldn't be a question and they 💯 fall into the stated categories Disney has posted for DAS, but I accept now that we could be denied at any time. We shouldn't have to put down thousands of nonrefundable dollars before we know that for sure.
But you could book a package that is refundable, correct?
 

lentesta

Premium Member
Is booking a wheelchair accessible room even an option at CBR? I did not see this option when I browsed their rooms a few months ago.

I'm going to plug my own site here.

Caribbean Beach rooms with roll-in showers.

Buildings in red have those rooms. Click on a building to see which rooms on each floor match that. And then click on a room to see the view from that specific room.

You can change the Accessibility filter to see other rooms with difference accessibility features.

We couldn't have built this without Disney's help. Their Centralized Inventory Management team is great.
 

Angel Ariel

Well-Known Member
But you could book a package that is refundable, correct?
Personally this upcoming trip is the first time we've booked what would be considered a package (it's still just a room but somehow a package - it's a bounce back, it's weird). For years we purchased the armed forces salute tickets. We don't qualify for those anymore but still qualify for other (less) discounted tickets for sale on military bases.

We've also typically not stayed on site - our 2024 trip, and now the bounce back, are the first time we've stayed onsite for over a decade. We either rent a vacation home or stay at Shades of Green, usually. We can't make a habit of staying onsite because it's too expensive. At DLR we never stay onsite because it's just too expensive - we stay at one of the Harbor Blvd hotels.

Packages aren't an option for many, especially as Disney has skyrocketed the costs of staying onsite. Refundability shouldn't be limited to those who can afford to stay onsite.
 

Splash4eva

Well-Known Member
This largely points to the biggest issue with these changes... the conversation is behind a non-refundable paywall. In order for @rubydoo2 to have this conversation, they need to purchase tickets and be 30 days out from that trip. At that point, most people have booked hotel accommodations, plane tickets, rental cars, etc.

I recognize that the old DAS system was also technically behind a paywall as well, but the system was a lot broader. If Disney is insisting on these stricter usage rules for DAS, they need to open up the application process and/or employ something like IBCCES.


EDIT: If this change has happened, i.e. 60 days for the conversation and tickets are now fully refundable, than that's a reasonable enough change for my above concerns.
Obviously i dont know everyone but anyone i know has been refunded in full after being denied DAS. Granted need to get others involved etc my guess is they changed it to avoid just that and now full refunds most likely will not be given out if denied bc you are outside the 30 day window. Issue will be with certain ticket types
 

jennab55

Well-Known Member
Personally this upcoming trip is the first time we've booked what would be considered a package (it's still just a room but somehow a package - it's a bounce back, it's weird). For years we purchased the armed forces salute tickets. We don't qualify for those anymore but still qualify for other (less) discounted tickets for sale on military bases.

We've also typically not stayed on site - our 2024 trip, and now the bounce back, are the first time we've stayed onsite for over a decade. We either rent a vacation home or stay at Shades of Green, usually. We can't make a habit of staying onsite because it's too expensive. At DLR we never stay onsite because it's just too expensive - we stay at one of the Harbor Blvd hotels.

Packages aren't an option for many, especially as Disney has skyrocketed the costs of staying onsite. Refundability shouldn't be limited to those who can afford to stay onsite.
But that is your choice. I chose to pay additional money this time around to make my tickets refundable through a different site. I also book airfare that allows me to cancel if needed. These are options for people, they just choose not to use them. However, I still believe people should be able to get a refund if denied DAS and think they can’t make it work, even though there are refundable options out there.
 

Tigger&Pooh

Active Member
Packages aren't an option for many, especially as Disney has skyrocketed the costs of staying onsite. Refundability shouldn't be limited to those who can afford to stay onsite.
Is it reasonable to hold Disney responsible for your choices to purchase from other vendors (hotels or tickets)? That's a choice that you make. Your complaint is actually with other vendors' policies, not Disney's policies.
 

jennab55

Well-Known Member
Obviously i dont know everyone but anyone i know has been refunded in full after being denied DAS. Granted need to get others involved etc my guess is they changed it to avoid just that and now full refunds most likely will not be given out if denied bc you are outside the 30 day window. Issue will be with certain ticket types
Right, like APs. How do you cancel an AP? I don’t think you can if it’s used. However, I also believe Disney has terms within their AP that things could change at any time so the person making the purchase likely agreed to those terms.
 

Angel Ariel

Well-Known Member
But that is your choice. I chose to pay additional money this time around to make my tickets refundable through a different site. I also book airfare that allows me to cancel if needed. These are options for people, they just choose not to use them. However, I still believe people should be able to get a refund if denied DAS and think they can’t make it work, even though there are refundable options out there.
If the choice is to be able to afford to go to Disney or not, sure. 🤷‍♀️ This is how we are able to make trips work for my family. Glad you can do otherwise.
 

Angel Ariel

Well-Known Member
Is it reasonable to hold Disney responsible for your choices to purchase from other vendors (hotels or tickets)? That's a choice that you make. Your complaint is actually with other vendors' policies, not Disney's policies.
Buying from military bases is not like buying from undercover tourist. The policy that makes it an issue - whether one qualifies for DaS - is Disney's policy. There is literally no other entertainment venue - including other theme parks - where we have not been fully aware of exactly what accommodations we qualified for before spending that kind of money. Why Disney gets excuses made for it is beyond me.
 

Tigger&Pooh

Active Member
Buying from military bases is not like buying from undercover tourist. The policy that makes it an issue - whether one qualifies for DaS - is Disney's policy. There is literally no other entertainment venue - including other theme parks - where we have not been fully aware of exactly what accommodations we qualified for before spending that kind of money. Why Disney gets excuses made for it is beyond me.
Buying from the military IS like buying from any other authorized vendor. You aren't even buying regular Disney tickets -- they are special tickets available only through that vendor. They come with discounts and extended expiration dates. I realize that's how your family makes a WDW trip affordable and I can't blame you for that. But it's still the military's policy that you cannot get a refund on tickets. However WDW does extend credit that you can use towards future tickets or transfer that credit to another individual if your family decides you will never visit again. Definitely your choices.

My local Six-Flags (and "local" is still 2+ hours away) made it so extremely difficult to try and get accommodations for my DD to go with a school group that she ended up without any accommodation. I've never been able to pre-register for accommodations at places like a zoo, sports venues, theaters, fairs/festivals, etc. -- all places that we have to pre-plan and travel and often an overnight stay. Maybe we don't ask for accommodations at most places, we make our plans and accommodate ourselves as necessary based on what's available.
 

Angel Ariel

Well-Known Member
Buying from the military IS like buying from any other authorized vendor. You aren't even buying regular Disney tickets -- they are special tickets available only through that vendor. They come with discounts and extended expiration dates. I realize that's how your family makes a WDW trip affordable and I can't blame you for that. But it's still the military's policy that you cannot get a refund on tickets. However WDW does extend credit that you can use towards future tickets or transfer that credit to another individual if your family decides you will never visit again. Definitely your choices.
Again, I'm not referring to military salute tickets. I'm referring to regular magic your way tickets sold through ITT offices. These are not the tickets with extended expiration dates. But regardless, the same applies to just straight buying tickets through Disney. If we bought MYW tickets straight from Disney - outside of a package - they are also not refundable, which is the scenario I've been talking about this whole time. I only mentioned my specific circumstances when questioned about why we don't just buy a package. This concern applies to anyone who doesn't stay onsite and is buying tickets through Disney.
 

jennab55

Well-Known Member
Again, I'm not referring to military salute tickets. I'm referring to regular magic your way tickets sold through ITT offices. These are not the tickets with extended expiration dates. But regardless, the same applies to just straight buying tickets through Disney. If we bought MYW tickets straight from Disney - outside of a package - they are also not refundable, which is the scenario I've been talking about this whole time. I only mentioned my specific circumstances when questioned about why we don't just buy a package. This concern applies to anyone who doesn't stay onsite and is buying tickets through Disney.
They could buy tickets from another vendor that has a more lenient cancellation policy. Again, it’s a choice.
 

Tigger&Pooh

Active Member
I'm referring to regular magic your way tickets sold through ITT offices. These are not the tickets with extended expiration dates.
I think you've probably been buying military tickets for so long that you don't realize they aren't "regular" WDW theme park tickets anymore. The MYW tickets sold through the military are not date-based and expire 14-days from first use. That type of ticket cannot be bought from WDW anymore.

If we bought MYW tickets straight from Disney - outside of a package - they are also not refundable, which is the scenario I've been talking about this whole time.
As clarified above, tickets sold by Disney are date-based, not MYW. They are not refundable though the credit will carry forward. However the same ticket can be purchased from another vendor who does refund. The buyer's choice from whom they purchase.

This concern applies to anyone who doesn't stay onsite and is buying tickets through Disney.
But they have a choice to buy the package from WDW or put it together piecemeal to save money. That's their choice.
 

Angel Ariel

Well-Known Member
I've never been able to pre-register for accommodations at places like a zoo, sports venues, theaters, fairs/festivals, etc. -- all places that we have to pre-plan and travel and often an overnight stay
I didn't say there was no preplanning - of course there is always preplanning with a disability. Preplanning and requiring money to be put down before knowing what accommodations you're eligible for are different things.

I've been able to have conversations with theatre employees about accessibility options before buying a ticket just by calling their office and asking to speak to their accessibility office. One offered to have me come in and they would walk me through some options they had to meet DDs needs before expecting me to buy a ticket. Sports venues have all had their accessibility options available on their websites to review and again call and ask questions before spending money on tickets.

A cedar fair theme park near me has their disability policy as inclusive of both physical and cognitive disabilities, and the discussion you have with the guest relations person is not whether you qualify to use their accommodations, but rather what rides you are safe to ride (they will mark Xs on rides they consider you unsafe to ride, so then you can't get paper return times for those rides). So it's less of a question of whether you will qualify for return times at all and instead which attractions you will qualify to use them for.

The other park we've gone to nearby has their guest relations window where you get the wristband for disability accommodations before the ticket window, so no requirement to buy tickets in advance.

Again, of course there is preplanning. I'm not talking about spontaneous trips
 

Angel Ariel

Well-Known Member
I think you've probably been buying military tickets for so long that you don't realize they aren't "regular" WDW theme park tickets anymore. The MYW tickets sold through the military are not date-based and expire 14-days from first use. That type of ticket cannot be bought from WDW anymore.


As clarified above, tickets sold by Disney are date-based, not MYW. They are not refundable though the credit will carry forward. However the same ticket can be purchased from another vendor who does refund. The buyer's choice from whom they purchase.


But they have a choice to buy the package from WDW or put it together piecemeal to save money. That's their choice.
You're right Re the ticket types, and my apologies for that. Yes, it has been a long time. We looked at buying regular tickets when we no longer qualified for armed forces salute. We are thankful we still have access to the MYW ones.

As for the choice to put together piecemeal vs package - I'm sorry, but onsite vs off isn't an option for many with how Disney has skyrocketed their onsite prices. We stayed at the GF years ago - it's now 3x the cost/night. All star resorts are now costing close to what moderates used to cost. But that gets into the whole Disney pricing people out conversation which is a whole other thread elsewhere on these boards.
 

Tigger&Pooh

Active Member
I get that it's a choice.It's also a choice, not an inevitability on Disney's part, to offer the refund. And there's nothing wrong with advocating for that.
It's Disney's business policy of no refunds on tickets if not purchased as part of a package. These aren't policies specific to disabilities, this is the policy for everyone. Those with disabilities don't get special policies for refunds. Either choose to buy via the refundable option or not.

And it would seem Disney has adjusted... DAS eligibility can now be determined 60 days in advance, so the choice to book "refundable" is to book a package. I realize it's an added expense and many afford Disney vacation by staying offsite, but again that's a choice they make. Refundable airline tickets cost more as well, but I have to make the decision to pay extra for that piece of mind or risk maybe only having a credit if something comes up.
 

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