News New DAS System at Walt Disney World 2024

[Fido Chuckwagon]

But not if they still have to purchase tickets before they can even schedule the call.

Hotel & Ticket packages are refundable up to 30 days before the scheduled trip.

 

[jennab55]

If someone applies and is denied multiple times, they are clearly not the intended recipient of DAS. If they continue to call back, tweaking their story to seek approval and using approval scripts published by DAS Defenders, what would you call that?

This, exactly. It’s not always about customer service. Sometimes it’s about “shopping” to try to get someone who is more lenient, or keep changing their story until someone finally gives in.

 

[jennab55]

And they should have the right to determine if the accommodation they will have access to will fit their needs. Just because Disney says it will doesn't mean they will agree - everyone should have the agency to determine if accommodations anywhere will work for them or not without being financially tied.

Most people don’t even know. If it’s someone who has never been they don’t know if the accommodation will even work until they go, right? For people who have been, they also don’t know if other accommodations won’t work until they try them. They may assume it won’t work, but most of that is because they know there is a “better” option that they would prefer. If DAS didn’t exist, what would people do? Makes me wonder…

 

[NelleBelle]

Hotel & Ticket packages are refundable up to 30 days before the scheduled trip.

Is this true in the case that you have just tickets and not a package?

 

[Angel Ariel]

Most people don’t even know. If it’s someone who has never been they don’t know if the accommodation will even work until they go, right? For people who have been, they also don’t know if other accommodations won’t work until they try them. They may assume it iwon’t work, but most of that is because they know there is a “better” option that they would prefer. If DAS didn’t exist, what would people do? Makes me wonder…

This is what again feels circular. I've acknowledged repeatedly that many don't know about DAS and that people shouldn't assume the non-DAS accommodations don't work without trying them. My comment isn't about DAS itself - it's just about the idea that disabled people have the right to know the extent of accommodations available to them before financially committing (specifically if that financial commitment is nonrefundable).

Plenty of other entertainment venues, including amusement parks, allow disabled people to have this knowledge either before financially committing or it's refundable. There is no reason Disney can't.

 

[jennab55]

This is what again feels circular. I've acknowledged repeatedly that many don't know about DAS and that people shouldn't assume the non-DAS accommodations don't work without trying them. My comment isn't about DAS itself - it's just about the idea that disabled people have the right to know the extent of accommodations available to them before financially committing (specifically if that financial commitment is nonrefundable).

Plenty of other entertainment venues, including amusement parks, allow disabled people to have this knowledge either before financially committing or it's refundable. There is no reason Disney can't.

Oh yes, then I agree. Isn’t that information already available though? Disney has listed on their website what types of accommodations are offered and an option to email for additional information. So what more are you suggesting?

Services for Guests with Disabilities

Be our guest! Your wish is our command, as you enjoy this Walt Disney World service.

disneyworld.disney.go.com

https://disneyworld.disney.go.com/guest-services/accessing-attractions-queues/

 

[Fido Chuckwagon]

Is this true in the case that you have just tickets and not a package?

No, however all reports have been that Disney is refunding in the DAS refusal situations, and in any event Disney is historically very generous with refunds of “non-refundable” tickets.

 

[Fido Chuckwagon]

Plenty of other entertainment venues, including amusement parks, allow disabled people to have this knowledge either before financially committing or it's refundable. There is no reason Disney can't

Refundable if it’s a package, or if a person is that worried about it, buy from an authorized third-party retailer like Undercover Tourist that allows refunds. This is not an actual problem.

 

[NotTheOne]

Walt Disney World has made another update to the DAS policy - Guests can now have a pre-arrival discussion with a Cast Member as soon as 60 days prior to their visit. Previously it was 30 days.

Here's the updated language:

You may have a pre-arrival conversation as soon as 60 days in advance of a park visit.

That's great news, and I'm glad to see them do it.

 

[jaklgreen]

I find the bolded to be untrue. What you received was far above and beyond what parties without disabilities experience. Honestly, even DAS is above and beyond.

It is even well above what people with other disabilities get. Many that qualified for DAS also are not able to spend much time in the park. That is why it makes sense that the cast member was under the impression that the nephew's life was short lived. To give something an accommodation like that is reserved for the most severe situations.

 

[jaklgreen]

There are many ways to look at these situations. For many guests with disabilities, they are not going to be able to stay in the park for long periods of time, so the desire is to maximize the time in the park.

It honestly makes my brain hurt that people seem to lack the compassion to understand this.

But then you must feel that anyone with a disability that doesn't allow for them to spend more than a few hours a day in the park should get this same kind of accommodations? I have never heard of anyone getting something like this outside of MAW, and I don't think anyone else here has either. Even though I am sure that there are others that have very limited time in the parks.
I have no issues with someone that is to the level of MAW getting this, they absolutely should. But does anyone really think that this type of accommodation should be for every trip for a decade+?

 

[TrainsOfDisney]

But then you must feel that anyone with a disability that doesn't allow for them to spend more than a few hours a day in the park should get this same kind of accommodations?

No, I meant DAS. Which maybe wasn’t clear because of the posts surrounding it.