If they really want to ramp up what they're doing from a service side, this program would be unbelievably helpful.I just might take you up on that!! We just have gotten some new management that is really focusing on customer service, so this could be right up their alley. I went to the website to check it out a little bit too.
I know when I first brought it forward the price, especially with the exchange from Canadian to American, was a bit of an issue for my organization but I was lucky to get a grant to cover a large chunk of the program fees. Having seen what I learned and have started to implement thanks to our staff buying in, it will definitely be worth it for us long term.