It seems to me groceries , if assistance was needed should have been prearranged. You know they have a legal right to take a break and there is nothing that says they need to be at beck and call because someone chose to go grocery shopping on vacation. Personally I am on vacation, I cook the other 51 weeks of the year there is not enough money to pay me to buy groceries and cook on vacation.Using this logic it wouldn't be part of a stay at at Disney resort to provide bus or other transportation to the parks, or games at the pool, or resort luggage check in, or package delivery including groceries from outside vendors, but they do. Suppose I arrived at the resort with a suitcase and a case of water. Am I then expected to hump it to my room because I have a case of water?
It's not the size of my grocery order or the fact that it was even a grocery order. It's that bell services is expected to help guests. I presented a reasonable request to transport items to my room and I was being ignored because the kids that were working the bell services desk were socializing and not paying attention.
I fail to understand the logic that because I had a large order and I was personally asking for assistance, THAT was an over the top expectation, but if I contracted with an outside grocery delivery provider THEN it would be ok for Disney to help with the delivery of groceries to my room.
Should the little kids or the 76 year old Grand Pop in my traveling party be expected to carry groceries to rooms that were located far from the main building? How about the cases of water? No.... I'm thinking that it was totally reasonable to request assistance from Bell services and if they were getting slammed with requests I would have to have waited. What I saw was that they were not busy and there was a lot of socializing, including from the cart drivers who were driving up and then departing for their next scheduled run after hanging out socializing for awhile. I was standing right there. I could hear the conversations.
If I had had a car then it would not have been a problem, but I took the magical express to the resort and a cab to the store. I really can't understand the "logic" you are using to think that bell service doesn't have to help their guests with items that need to be transported to their room. They transported me and my suitcases to my room. Why not my groceries?