I have been going to WDW since my honeymoon in 1979. I have stayed off site, at the All Stars, POP PORS and FQ. I have spent about 20 visits of a week or more in the last 39 years. I have never stayed at any of the Deluxe resorts. This year 9/24 to 10/3 we decieded on a split stay. 2 days at Contemporary and 6 days at POP. It was a hard decision to spend the extra money on a deluxe resort for a room you only spend a few hours sleeping at. We come down in Sept all the time. Parks and resort have less crowd levels. All the other times we have a room ready between 12 and 1pm. So we get to Contemporary just after 12. Room not ready. So off to lunch at GF. Back at 1.30 still not ready. Decide to wait in lobby. Cant be much longer, right. Wait and wait still not ready. At 3pm we go up to the front desk again to find out why with 3 pm check in time our room was not ready at 3pm. This is a deluxe resort. I am paying a crazy amount of money to be here. So front desk is on phone with housekeeping. And we wait and wait till about 3.10 when he finally says your room is ready. Give us a map and room number. We had checked in 4 bags before we went to lunch. Told just go to room and call they will bring them to you. We had our costumes for MNSSHP in our luggage and wanted to change and get to MK by 4pm. To speed thing up I gave ticket to front desk and said you call. Was told I better hurry to room our luggage will get there before us. Get to room it is great. What you would expect from a deluxe resort. Start waiting for luggage and waiting and waiting. Finally there is a knock on the door. Not luggage. Cleaning supervisor wanting to know if our room is clean enough. Room is fine were is our luggage? Did not say it but got " not my job". What a deluxe resort and a guest asked for something and gets nothing. So I go off to find a vending machine for a Coke. Right around the corner are 4 of the cleaning carts with the all white collage looking men and women standing around talking. All greet me with a hello. Figure it is end of shift and I was the last room cleaned. Find vending machine. Takes dollar bills or credit cards. Start feeding in dollar bills . Get 2 in before machine stops working. Not rejecting bills just nothing. Start pressing buttons. Nothing works. Finally press coin return. Machine starts spitting out coins. One after the other , on and on. Looked like I hit the jackpot on a Vegas slot machine. It is spitting out nickels. So many come out they fill return and spill onto floor. $2 worth of nickels. Figure machine should be working now. Look to put the nickels back into machine. No place to put in coins. Leave without Coke. Back to room still no luggage. Went out agian in search of soda. Went up a floor and found different machine. Used CC and got soda. Back to room wife says got call about luggage. Our 2 bags from airport were here and would bring all down at once. They had 7 bags we only had 6. Had a piece that did not match the other so call us to ask about it. There was another guest that had the same last name as us. Finally after 40 minutes our luggage arrived. Still tipped the guy. Not very impressive for a deluxe resort first impression.