News Widespread wireless outage hits AT&T customers at Walt Disney World

[wdwmagic]

Widespread wireless outage hits AT&T customers at Walt Disney World

Widespread wireless outage hits AT&T customers at Walt Disney World

www.wdwmagic.com

 

[Ayla]

It's also reportedly Verizon and TMobile and is nationwide.

 

[Epcot82Guy]

"A mass resignation of Walt Disney World guest relations cast members occurred on February 23, 2024..."

 

[monothingie]

It's also reportedly Verizon and TMobile and is nationwide.

Verizon stated that it is only affecting users calling into ATT and Firstnet (ATT) customers.

 

[monothingie]

 

[Sirwalterraleigh]

…I bet this is being received well

 

[EPCOT-O.G.]

(Cast Members are practicing their performative empathy at disappointed guests who can’t navigate basic theme park functions, readying them for the “make good” ILL that can only be used at five attractions - if and when the cellular networks resume)

 

[TrainsOfDisney]

At least there is Wi-Fi at the parks - that should help.

 

[EPCOT-O.G.]

At least there is Wi-Fi at the parks - that should help.

Yes, but…

 

[TrainsOfDisney]

Yes, but…

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Ohhhhhhhh. Then I can’t even imagine what a disaster it is.

 

[MaryJaneP]

Does being a paid advertiser to be named an "official sponsor" require the recipient to solely use (or even majority use) the product of the sponsor?

 

[Brian]

Yes, but…

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The guest Wi-Fi does not use AT&T. It is land-based and uses Smart City Telecom.

AT&T has a network of mini towers within WDW to boost their cellular signal, but the Wi-Fi is independent.

 

[PREMiERdrum]

The guest Wi-Fi does not use AT&T. It is land-based and uses Smart City Telecom.

AT&T has a network of mini towers within WDW to boost their cellular signal, but the Wi-Fi is independent.

However, as finicky as WDW's WiFi is under even moderate strain, a dramatic increase in devices connecting to get around the loss of cellular service could cause serious delays or interruptions.

 

[rangerbob]

Yes, but…

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WiFi doesn't connect to any cellular towers. They are connected directly to the parks infrastructure/network to allow guests & cast members to gain access to the internet.

 

[JohnD]

…I bet this is being received well

It wasn't a Disney problem. It was a nationwide problem. It raises all sorts of questions outside the scope of this forum.

 

[Sirwalterraleigh]

It wasn't a Disney problem. It was a nationwide problem. It raises all sorts of questions outside the scope of this forum.

Didn’t say it was

But when you tie everyone’s day to a phone app…you open the door

 

[Ayla]

It wasn't a Disney problem. It was a nationwide problem. It raises all sorts of questions outside the scope of this forum.

Agreed, it isn't *just* a disney problem, but a destination that is almost entirely app-based is screwed in these types of situations.

 

[SplashJacket]

Glad I have a mobile phone interview in 45 minutes as an AT&T customer...

 

[Brian]

Agreed, it isn't *just* a disney problem, but a destination that is almost entirely app-based is screwed in these types of situations.

Since this outage started in the early morning hours, it stands to reason that plenty of guests on AT&T wanted to get into the Guardians or TRON VQ and couldn't. That alone is a major guest dissatisfier, and of course, only scratches the surface of guest impacts.

 

[Brian]

Glad I have a mobile phone interview in 45 minutes as an AT&T customer...

Do you have Wi-Fi calling on? That might help. Otherwise you could try getting a Google Voice number and sending that to your interviewer, and try taking the call on your computer or mobile phone on WiFi and with the app.