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Why doesn't Disney implement virtual ques regularly?

GoofTroop80

Member
Original Poster
After reading how smooth the virtual que has been running for RotR, it got me thinking; Why doesn't Disney use virtual ques in place of standby or fast pass? Joining a virtual que when you get to the park seems 100x better than hyper planning what rides you can ride a month before you check in.
 

GoofTroop80

Member
Original Poster
They had this before, minus the "eliminate the standby queue" option, it was the original Fastpass system.
I agree 100% and IMHO the old fast pass system was far better than the hyper planning system in place today. I'm not a tech guy, but the virtual que seems to be an option to go back to the old system without abandoning the tech they have in place. The tech that I think I remember reading that TWDC didn't want to drop because of the amount of money they sunk into it.
 

Queen of the WDW Screne

You asked for my opinion
Premium Member
In the Parks
No
Didn't they try this with Soarin for a very very short amount of time because people were nearly rioting about how they were not even given the opportunity to wait because the virtual standby queue was full for the day.

Also isn't the same happening at ROTR where some people simply cannot ride because the virtual queue filled up for the day?


I can understand doing it for a new attraction for a short period of time but not in general for all rides.
 

Abyssal_S

Active Member
Not everyone wants to arrive right as the park opens just to snatch some sort of fastpass or virtual queue. Sometimes my family just goes for the evening with the fastpass we got just a few days before, we don’t like to spend the entire day there. And yes, like others mentioned, it could work for new attractions, not for all.
 

Queen of the WDW Screne

You asked for my opinion
Premium Member
In the Parks
No
I think attendance is simply too high to use this all the time.
The virtual que could fill up moments after the park opens.
Which is exactly what happened with legacy FP for the E-ticket rides but at least there was also the option of waiting in the standby line.
If all we have is FP+ and VQ there would be many unhappy guests with nothing to do for large amount of time.
 

drizgirl

Well-Known Member
Didn't they try this with Soarin for a very very short amount of time because people were nearly rioting about how they were not even given the opportunity to wait because the virtual standby queue was full for the day.

Also isn't the same happening at ROTR where some people simply cannot ride because the virtual queue filled up for the day?


I can understand doing it for a new attraction for a short period of time but not in general for all rides.
The Soarin experience was a test. They also did it on TSMM. Probably in preparation for something just like RotR. I don't think it lasted for more than a few days on each.

Disney gets lots of data by having customers commit to parks and specific rides in advance. They won't give that up outside of the opening of a highly anticipated new attraction like RotR.
 

Tom Morrow

Well-Known Member
Didn't they try this with Soarin for a very very short amount of time because people were nearly rioting about how they were not even given the opportunity to wait because the virtual standby queue was full for the day.
Yeah, it doesn't work in most situations because when there's no commitment to standing in line, everyone will join the virtual queue.
 

kevhugh

Member
I think it also has to do with crowd management. Lines are people eaters and without them you have a lot more people throughout the park. On my last trip SM and BTMRR both broke down on a 10/10 crowd day and you could barely move around without those two lines managing people.
 

wendysue

Well-Known Member
In the Parks
Yes
After reading how smooth the virtual que has been running for RotR, it got me thinking; Why doesn't Disney use virtual ques in place of standby or fast pass? Joining a virtual que when you get to the park seems 100x better than hyper planning what rides you can ride a month before you check in.
Just curious.....what about people who don't have a smart phone? I am assuming VQ is only available with a phone app, correct? (Really, there are alot of people out there without smart phones)
 

dmw

Well-Known Member
In the Parks
No
Just curious.....what about people who don't have a smart phone? I am assuming VQ is only available with a phone app, correct? (Really, there are alot of people out there without smart phones)
CMs were at the park entrance with data pads to help people sign up. But, that would be another reason to NOT implement VQ, so that CMs don't have to be deployed for just this purpose.
 

larryz

Nobody's Stooge!
Premium Member
Just curious.....what about people who don't have a smart phone? I am assuming VQ is only available with a phone app, correct? (Really, there are alot of people out there without smart phones)
I believe you can also approach a Customer Experience team and get a Boarding Group from them.
 
Out of Curiosity (we missed the opening of RotR by 2 weeks) how does the virtual cue work?

1) Do you have to wait until day of to register, like at 12am or at park opening (I assume so but thought I would ask); and
2) do you have to be at HS to get into the virtual cue, or can I make the reservation from app at the contemporary or on the bus driving over to the park?
 

Jon81uk

Well-Known Member
Out of Curiosity (we missed the opening of RotR by 2 weeks) how does the virtual cue work?

1) Do you have to wait until day of to register, like at 12am or at park opening (I assume so but thought I would ask); and
2) do you have to be at HS to get into the virtual cue, or can I make the reservation from app at the contemporary or on the bus driving over to the park?
You must have tapped your ticket/band at the turnstile to be able to request a boarding group. Therefore you can't register into the virtual queue unless you are at Hollywood Studios.
 

NickMaio

Well-Known Member
And that would have a much worse effect than every FP being booked 60 days before, IMO.
It obviously gives people on WDW property an advantage to securing the best and most popular rides during their vacations.
WDW will never get rid of this. I see them extending it to 90 days soon.
 

NickMaio

Well-Known Member
I have a novel idea.....wait for it.......go back to just regular lines and ditch FP. Everyone waits their turn.
FP+ is here to stay - - - - WDW resort guests get a big 60 day perk that is never going to go away. Sadly good 'ol standby is dead.
 
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