Pumbas Nakasak
Heading for the great escape.
Isnt that always the way??
I just dont see it as a conspiracy, however having worked closely with sweat shops, sorry call centres I am aware that they are almost always on commission or incentivised pay.
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Why Do They Ask Those Questions?
- Thread starter ELopez
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Isnt that always the way??
I just dont see it as a conspiracy, however having worked closely with sweat shops, sorry call centres I am aware that they are almost always on commission or incentivised pay.
mousermerf
Account Suspended
Ask him yourself, they are paid on "incentive" but can be fired if they don't make the sales goal to earn that first tier of "incentive."
figmentmom
Well-Known Member
Look, Disney is running a BUSINESS here, not a charity. It's not a conspiracy to empty our pockets, Merf. Get over it.
Monty
Brilliant...and Canadian
- In the Parks
- No
figmentmom
Well-Known Member
:ROFLOL:
doop
Well-Known Member
/thread :lookaroun
Pumbas Nakasak
Heading for the great escape.
Thats what RnRC and its inversions are for, and may explain why Merf avoids it, so tight he squeaks when he walks.
mousermerf
Account Suspended
I know it's a business, but i'm not going to allow them to pretend they're not getting paid to separate you from your money. That's what saying "we're not on commission" is implying. No, it's not "commission", it's "incentive", which is nearly identical.
JPVonDrake
Well-Known Member
Before stating that I am offering a "lie/mistruth" one should look up and understand the proper definition of a commission.
on commission - paid entirely or partially with commissions from sales one has made or for work one has done: The salespeople who are on commission earn 6 percent of the total amount they sell. - dictionary.com
At the Disney Reservation Center we work on a hourly wage, infact one of the highest starting wages for WDW Cast, not a normal practice for employees working on a commission. True we do have very obtainable sales goals to ensure we are performing our jobs. If the goals are exceeded by a certain percentage we do recieve a small preset monthly bonus base on the percentage we exceeded that goal up to a maximum cap. I have worked on commission before, and trust me, this is NOT a commission.
The official mission statement of the Disney Reservation Center is:
"To create relationship magic for our Guests, Clients, and Cast, and exceed Guest expectations while delivering on Walt Disney World® business objectives."
Remember, we are a business, and we have an obligation to our Shareholders and the Community to ensure we are "delivering on business objectives." The Disney Reservation Center is a Sales Office, one should expect sales to be part of our business objective.
Again, our Reservation Center is segmented with different agents who are specially trained to help different Guest needs. This does not indicate the experience level or tenure of the Cast Member, but instead the specialized training they received to better help fill your needs. With any business you will find both experienced and newly hired employees. Our call routing system cannot detect the difference.
on commission - paid entirely or partially with commissions from sales one has made or for work one has done: The salespeople who are on commission earn 6 percent of the total amount they sell. - dictionary.com
At the Disney Reservation Center we work on a hourly wage, infact one of the highest starting wages for WDW Cast, not a normal practice for employees working on a commission. True we do have very obtainable sales goals to ensure we are performing our jobs. If the goals are exceeded by a certain percentage we do recieve a small preset monthly bonus base on the percentage we exceeded that goal up to a maximum cap. I have worked on commission before, and trust me, this is NOT a commission.
The official mission statement of the Disney Reservation Center is:
"To create relationship magic for our Guests, Clients, and Cast, and exceed Guest expectations while delivering on Walt Disney World® business objectives."
Remember, we are a business, and we have an obligation to our Shareholders and the Community to ensure we are "delivering on business objectives." The Disney Reservation Center is a Sales Office, one should expect sales to be part of our business objective.
Again, our Reservation Center is segmented with different agents who are specially trained to help different Guest needs. This does not indicate the experience level or tenure of the Cast Member, but instead the specialized training they received to better help fill your needs. With any business you will find both experienced and newly hired employees. Our call routing system cannot detect the difference.
mousermerf
Account Suspended
You're on commission as the defnition states because part of your income is based on your sales. If you did not reach those sales goals, and make that lowest tier of "incentive", three times and you're fired. You work on commission.
maggiegrace1
Well-Known Member
We all know that all of the information you give us here..Which we appreciate immensely..
..is all the truth.Thanks...:wave:
coasterphil
Well-Known Member
While we're calling out "commission based" CMs here, the Vacation Planners that work the ticket booths in front of the parks work on a similar pay scale. Just a reminder that you definitely need to know what you want before calling Disney or walking up to the ticket booths if you want to avoid being sold something that you don't really need.
mousermerf
Account Suspended
We all know that all of the information you give us here..Which we appreciate immensely..
Thanks...:wave:
Ask him for actual numbers versus his idea of "small" bonus and what the actual sales goals are per agent and how they relate to $-per-call.
The call center pays less then other similar centers in the area, including Home Depot and Progressive. $9 an hour is high for front end CM's at the parks but not for the local call centers.
mousermerf
Account Suspended
Oo!
If agents aren't trained to get sales and on commission, why are goals between segments different? Why are Worldphiles expected to get higher sales goals then Intenders?
If it's all the same and no one is pushing a sales goal, why the different goals unless perhaps they're treating various guests differently?
If agents aren't trained to get sales and on commission, why are goals between segments different? Why are Worldphiles expected to get higher sales goals then Intenders?
If it's all the same and no one is pushing a sales goal, why the different goals unless perhaps they're treating various guests differently?
maggiegrace1
Well-Known Member
I do not need to..
I really could care less if he made commision or not..I just know that based on the information he has given us here at magic he is always accurate.
He really has no reason to lie to any of us and I do not believe he has.:shrug:
mousermerf
Account Suspended
And more fun - the Intender and Repeater queue typically aren't very busy, usually picking up within a few minutes - but the Worldphile queue fequently is at like a 40min wait.
If you don't want to wait, just tell the auto-whatever you're not a worldphile - this is my first trip! "First available agent" only applies if another segment has an empty queue (no calls waiting).
If you don't want to wait, just tell the auto-whatever you're not a worldphile - this is my first trip! "First available agent" only applies if another segment has an empty queue (no calls waiting).
Pumbas Nakasak
Heading for the great escape.
Nope still cant figure out the conspiracy......:shrug:
Perhaps all the earlier talk of BBB has people splitting hairs.
Perhaps all the earlier talk of BBB has people splitting hairs.
mousermerf
Account Suspended
For dining reservations, if you don't want to wait 40mins or more to book when it's busy, call the golf line - it's the same exact people but since golf is worth more money it gets priority in the queue.
Pumbas Nakasak
Heading for the great escape.
But will I get a sandwich or a sand wedge?
mousermerf
Account Suspended
Golf is part of "itinerary planning" or "IP" as reservations calls it. They have a subgroup that only does dining bookings, but most of them do everything from golf to dining to bass fishing excurisions.
The non-Dine calls get priority in their queue. Anyone who can book golf can book dining.
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