Why are call-in hold times 1 hour+ ?

[Dave B]

But you do get to listen to the hold music and its all DIsney songs, that is a definite perk

 

[nickys]

I recently had to change my retun flight time for my june trip. When I try to change it online it says I have to call to change. Does anyone know from experience if this can be done at the hotel desk after I arrive? I dont want to spend 1+hours on hold if I dont need to

You can do this at the front desk when you arrive. No need to wait on hold.

 

[threvester]

You can do this at the front desk when you arrive. No need to wait on hold.

Thanks...i figured I could, just wasnt sure if only the call center had the ability to make such a change

 

[DisneyJoe]

Thanks...i figured I could, just wasnt sure if only the call center had the ability to make such a change

DME direct line - no call center 866-599-0951 - can make the change

 

[Queen of the WDW Scene]

I feel like you guys are jumping through too many hoops.
I literally just called and I was on hold for 2 minutes.
I just hit 0 until I got someone. They ask you to confirm your info after you get to talk to someone anyways so I don't bother doing all the automated prompts.

 

[OG Runner]

But you do get to listen to the hold music and its all DIsney songs, that is a definite perk

I depends. I was on hold once and the music kept cutting in and out. Just when I was ready to sing, I got dead air.

 

[phillip9698]

Yeah, i was on hold for 90 minutes to change the days of my vacation. I imagine that is not an uncommon request so i must scoff at the people saying "oh you can just do everything online now anyway".

 

[jlhwdw]

But you do get to listen to the hold music and its all DIsney songs, that is a definite perk

I'd argue that makes it even worse

 

[Queen of the WDW Scene]

I'd argue that makes it even worse

This response seems like someone that doesn't actually want to go to Disney...

 

[LaughingGravy]

They let go a large number of phone operators and passed along the savings in lower...oh, wait...never mind.

 

[Sirwalterraleigh]

What are you trying to call about?

You do realize that Disney announced the Boo Bash this morning correct? I'm guessing upon hearing this many people decided to book or adjust their dates.

BTW I have never waited more than 8 minutes on hold with Disney.
I simply redial and push 0 through props until I get someone.

ETA: Oh I see now you're annoyed with your AP issues so you came on here...

always “delicate”

 

[jlhwdw]

This response seems like someone that doesn't actually want to go to Disney...

I enjoy the theme parks, but some of the music is a bit cringe worthy.

 

[celluloid]

I enjoy the theme parks, but some of the music is a bit cringe worthy.

I get it.
I worked at the DRC. Most of us had to tune it out too. It plays while we transfer calls in slme cases.
There is a difference of loving the music and art and then having it played at the low fidelity of the system over the phibe for 90 minutes.

 

[Astro_Digital]

They likely understaff anything they can get away with cutting back on; Di$ney does not care because they know Di$ney fans will put up with anything.

Read the news; Di$ney is cancelling or delaying projects, laying off everybody but "Executives who merit $$$$ bonuses", and at the same time raising prices of everything.

 

[Marian]

Hello, I need to apply the price paid for a completely unused ticket towards a new Walt Disney World ticket in the future, does anyone knows if I can do that trough the website? Ive been told the only way is by phone, and onhold times are very very long..

 

[wdwmagic]

Hello, I need to apply the price paid for a completely unused ticket towards a new Walt Disney World ticket in the future, does anyone knows if I can do that trough the website? Ive been told the only way is by phone, and onhold times are very very long..

Via phone or in person. You can't do this online.