Where in the World Isn't Bob Saget?

L

Lilofan

Well-Known Member
trr1 said:
no we are not the world leader.most of our companies outsource to another country, some scammers also come from that country its neighbors are China, Pakistan, Bhutan, Myanmar, Afghanistan, Nepal and Bangladesh..
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I do not agree. USA is a world leader in customer service. Most companies outsource to other countries comment is an exaggeration however when I call AA, UA the reps on the phone from the Philippines are very courteous. Outsourcing is a business decision to save on labor costs which I understand.
 
Songbird76

Songbird76

Well-Known Member
SteveBrickNJ said:
I bet that's true @Lilofan ! ...and since that was an auto generated response...that means their own people have to wait 21 business days for a reply as well. Only Steve asks questions 5 weeks in advance. 🙄 By the time people get their answer, it is too late.
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My guess is that it's not so much about how difficult your question is to answer and more about the volume of emails they get. They probably have limited time in which to answer those questions and do it in the order in which the emails come in. It might not take 21 days, but then at least you get confirmation that your question was received and they have time to answer all the questions before yours without some really impatient person sending them 15 emails because they aren't sure the first 14 got through because they didn't get an immediate response. It makes sense really. It buys them time and hopefully reduces redundancy of emails from one person. And my guess is that customer service in Europe differs as greatly as it does in the US. Who has never experienced an unhelpful customer service representative in the US? I know I sure have! I've had great experiences and horrible ones, in the US and in Europe. I will say France was by far the WORST for customer service overall, but I've also had worse experiences in the US than we had in France, too. It really depends on the company, the situation, etc. In restaurants, you can expect the US to be better at it because the servers rely on tips. They HAVE to be attentive because otherwise they don't get paid. Whereas over here, they just have to be competent. They get paid whether they serve your drink at the speed of light or if a sloth could have done it faster. But I find a lot of US people have unreasonable expectations for service. Not everyone, but a lot. I hope you get a response soon, though and that it doesn't take 21 days. At least you asked enough in advance that you have time to wait for an answer. I would hope most people don't wait until the week before they leave to ask those kinds of questions. I've been known to ask things months in advance just so I have plenty of time to plan once I get my answer. If I don't have time to wait, I'll call instead of emailing.
 
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L

Lilofan

Well-Known Member
Songbird76 said:
My guess is that it's not so much about how difficult your question is to answer and more about the volume of emails they get. They probably have limited time in which to answer those questions and do it in the order in which the emails come in. It might not take 21 days, but then at least you get confirmation that your question was received and they have time to answer all the questions before yours without some really impatient person sending them 15 emails because they aren't sure the first 14 got through because they didn't get an immediate response. It makes sense really. It buys them time and hopefully reduces redundancy of emails from one person. And my guess is that customer service in Europe differs as greatly as it does in the US. Who has never experienced an unhelpful customer service representative in the US? I know I sure have! I've had great experiences and horrible ones, in the US and in Europe. I will say France was by far the WORST for customer service overall, but I've also had worse experiences in the US than we had in France, too. It really depends on the company, the situation, etc. In restaurants, you can expect the US to be better at it because the servers rely on tips. They HAVE to be attentive because otherwise they don't get paid. Whereas over here, they just have to be competent. They get paid whether they serve your drink at the speed of light or if a sloth could have done it faster. But I find a lot of US people have unreasonable expectations for service. Not everyone, but a lot. I hope you get a response soon, though and that it doesn't take 21 days. At least you asked enough in advance that you have time to wait for an answer. I would hope most people don't wait until the week before they leave to ask those kinds of questions. I've been known to ask things months in advance just so I have plenty of time to plan once I get my answer. If I don't have time to wait, I'll call instead of emailing.
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Totally agree with the France statement, worst customer service experience in general. The sloth comment while funny and sad is very true in France.
 
SteveBrickNJ

SteveBrickNJ

Well-Known Member
I thank everyone. Those who disagreed with me and everyone who agreed with me....I thank each and every one of you for taking time to share your points of view on customer service and the topics that spun out from that subject. It was interesting.
Please have a great day/night.
Steve
 
SteveBrickNJ

SteveBrickNJ

Well-Known Member
SteveBrickNJ said:
I thank everyone. Those who disagreed with me and everyone who agreed with me....I thank each and every one of you for taking time to share your points of view on customer service and the topics that spun out from that subject. It was interesting.
Please have a great day/night.
Steve
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I thought I was done....but I did pledge to come back with the result of my "Irish Experiment"
I just received a response from info@irishrail.ie
NOT an automated response.
I received an answer to my question from Noreen B. She answered my question about rail transportation re. Galway to Killarney.
Less than 24 hours after I presented my question, Irish Rail's Customer Service already met my need.
*
Anyway.....I'm sorry if I upset anyone and I look forward to my upcoming time in Denmark.
Others may continue on this topic of course....but I'm done discussing it......please.
Have a great day! :)
 
Songbird76

Songbird76

Well-Known Member
Ugh...is it weekend yet? Our house was supposed to be finished a week and a half ago...then it was supposed to be finished Friday. Then they were supposed to come back today to do the front, but they didn't show up until 3:30 in the afternoon, and they just looked at E's room, discussed where the wiring for the sun screens will go, and left again. Now they are coming back tomorrow and Thursday, when it was supposed to be finished today. And DH also discussed that the back door was supposed to be shifted 10 cm so the heater isn't in front of it....they didn't do that, and the door handle is now on the opposite side, which means the heater is almost in front of it, so it's hard to get the key in to lock it from the inside. The whole reason for widening the door and shifting it was so the heater wouldn't be in the way, and now they just made it worse. But they are already so far behind, we don't really have time for them to fix it. That combined with A getting hit by a car yesterday while biking home from school...it's only Tuesday and I already need a weekend!! (A is fine. Car was going very slowly and we took him to the doctor today and he's got nothing more serious than some bruising and cuts)
 
PUSH

PUSH

Well-Known Member
Original Poster
Songbird76 said:
Ugh...is it weekend yet? Our house was supposed to be finished a week and a half ago...then it was supposed to be finished Friday. Then they were supposed to come back today to do the front, but they didn't show up until 3:30 in the afternoon, and they just looked at E's room, discussed where the wiring for the sun screens will go, and left again. Now they are coming back tomorrow and Thursday, when it was supposed to be finished today. And DH also discussed that the back door was supposed to be shifted 10 cm so the heater isn't in front of it....they didn't do that, and the door handle is now on the opposite side, which means the heater is almost in front of it, so it's hard to get the key in to lock it from the inside. The whole reason for widening the door and shifting it was so the heater wouldn't be in the way, and now they just made it worse. But they are already so far behind, we don't really have time for them to fix it. That combined with A getting hit by a car yesterday while biking home from school...it's only Tuesday and I already need a weekend!! (A is fine. Car was going very slowly and we took him to the doctor today and he's got nothing more serious than some bruising and cuts)
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Sorry to hear about all your problems, but I'm glad A is okay. That's scary.
 
rshell68

rshell68

Well-Known Member
Songbird76 said:
Ugh...is it weekend yet? Our house was supposed to be finished a week and a half ago...then it was supposed to be finished Friday. Then they were supposed to come back today to do the front, but they didn't show up until 3:30 in the afternoon, and they just looked at E's room, discussed where the wiring for the sun screens will go, and left again. Now they are coming back tomorrow and Thursday, when it was supposed to be finished today. And DH also discussed that the back door was supposed to be shifted 10 cm so the heater isn't in front of it....they didn't do that, and the door handle is now on the opposite side, which means the heater is almost in front of it, so it's hard to get the key in to lock it from the inside. The whole reason for widening the door and shifting it was so the heater wouldn't be in the way, and now they just made it worse. But they are already so far behind, we don't really have time for them to fix it. That combined with A getting hit by a car yesterday while biking home from school...it's only Tuesday and I already need a weekend!! (A is fine. Car was going very slowly and we took him to the doctor today and he's got nothing more serious than some bruising and cuts)
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Oh my gosh! Glad A is okay. I so hate you are having to go through all of this. Sounds so similar to any home repairs we've done.
 
NYwdwfan

NYwdwfan

Well-Known Member
Songbird76 said:
Ugh...is it weekend yet? Our house was supposed to be finished a week and a half ago...then it was supposed to be finished Friday. Then they were supposed to come back today to do the front, but they didn't show up until 3:30 in the afternoon, and they just looked at E's room, discussed where the wiring for the sun screens will go, and left again. Now they are coming back tomorrow and Thursday, when it was supposed to be finished today. And DH also discussed that the back door was supposed to be shifted 10 cm so the heater isn't in front of it....they didn't do that, and the door handle is now on the opposite side, which means the heater is almost in front of it, so it's hard to get the key in to lock it from the inside. The whole reason for widening the door and shifting it was so the heater wouldn't be in the way, and now they just made it worse. But they are already so far behind, we don't really have time for them to fix it. That combined with A getting hit by a car yesterday while biking home from school...it's only Tuesday and I already need a weekend!! (A is fine. Car was going very slowly and we took him to the doctor today and he's got nothing more serious than some bruising and cuts)
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Yikes! Glad A is OK.
 
JenniferS

JenniferS

When you're the leader, you don't have to follow.
PUSH said:
According to airnow.gov, our air quality is "very unhealthy" due to the Canadian wildfires. It's supposed to be unhealthy tomorrow, too. On Friday I think it's supposed to go back to moderate.
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I didn’t realize the air was still bad until I kept reading my friends and neighbours complaining about difficulty breathing.

I guess that explains why my eyes are burning and so, so itchy. We’ve had so much rain, (so much rain!) that it never occurred to me that air quality was still so icky.

Praying that some of this rain, which we no longer need, will shift over to the areas of the country that really do need it.
 
PUSH

PUSH

Well-Known Member
Original Poster
JenniferS said:
I didn’t realize the air was still bad until I kept reading my friends and neighbours complaining about difficulty breathing.

I guess that explains why my eyes are burning and so, so itchy. We’ve had so much rain, (so much rain!) that it never occurred to me that air quality was still so icky.

Praying that some of this rain, which we no longer need, will shift over to the areas of the country that really do need it.
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Our public pool shut down today because of the air quality. Looking out the windows, there weren't as many people out walking/running, either.
 

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