I've been to Jiko now on 4 occasions. The first three we had great food and service but this past Thursday while still having great food we had some of the worst service I've ever had at disney. Because of my past experiences with the venue and because we're almost local and passholders I'm sure we'll eventually go back but it got me thinking about people who don't go as often how do you decide the give a venue a second chance?
Last Thursday my sister and I had a 9pm adr at Jiko. We'd declined wine service to the woman seating us but she didn't take a drink order but left water ...ok. Our waiter David (caucasian male a bit over 6ft tall and chatty nice) arrived at our table in a reasonable time after we were seated and handed us menus, returned and asked if we had any questions and upon saying no took our app order and never said anything about entrees. We were ready to enjoy a slow paced dinner so we thought..ok and didn't realize until he'd left that he'd still not taken a drink order. Appetizers are delivered by kitchen person. We ask about bread service and are told that's only with a dinner order. She promptly left the table side. We looked at each other sort of confused. Finally spotting David after finishing our appetizers I asked for a sprite, he said ok and left the table so fast I thought he was on fire (he also didn't ask my sister if she wanted anything to drink) upon his return he put down the glass and turned to leave without saying anything when my sister said she'd like a drink as well. He said ok and came back with it. At this point he turned yet again to leave as if being chased by zombies when we called out for him to return. We then asked if he could slow down a moment we'd like to place our meal order. He said, "but you're not having dinner"...WHAT THE FAIRYTALE???? We explained that yes, we made a dinner reservation to have dinner. He took our order and the meal proceeded fairy normal until we asked to speak to the manager. David disappeared for a while then upon his return we were told the manager had left. No apology or explanation for how were were treated or anything else. I'm not the type to go in being critical then demanding a discount but not even a sorry for the mix up sucked. I've loved my meals a Jiko but if this were my only experience I'd never return. I'll let each person make their own decision but if you're looking forward to a special experience and find yourself seated in David's section...well ...you decide if it's worth asking for a section change or not.
Last Thursday my sister and I had a 9pm adr at Jiko. We'd declined wine service to the woman seating us but she didn't take a drink order but left water ...ok. Our waiter David (caucasian male a bit over 6ft tall and chatty nice) arrived at our table in a reasonable time after we were seated and handed us menus, returned and asked if we had any questions and upon saying no took our app order and never said anything about entrees. We were ready to enjoy a slow paced dinner so we thought..ok and didn't realize until he'd left that he'd still not taken a drink order. Appetizers are delivered by kitchen person. We ask about bread service and are told that's only with a dinner order. She promptly left the table side. We looked at each other sort of confused. Finally spotting David after finishing our appetizers I asked for a sprite, he said ok and left the table so fast I thought he was on fire (he also didn't ask my sister if she wanted anything to drink) upon his return he put down the glass and turned to leave without saying anything when my sister said she'd like a drink as well. He said ok and came back with it. At this point he turned yet again to leave as if being chased by zombies when we called out for him to return. We then asked if he could slow down a moment we'd like to place our meal order. He said, "but you're not having dinner"...WHAT THE FAIRYTALE???? We explained that yes, we made a dinner reservation to have dinner. He took our order and the meal proceeded fairy normal until we asked to speak to the manager. David disappeared for a while then upon his return we were told the manager had left. No apology or explanation for how were were treated or anything else. I'm not the type to go in being critical then demanding a discount but not even a sorry for the mix up sucked. I've loved my meals a Jiko but if this were my only experience I'd never return. I'll let each person make their own decision but if you're looking forward to a special experience and find yourself seated in David's section...well ...you decide if it's worth asking for a section change or not.
